Shopify Orders Auditor, Customer Service Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct daily audits of incoming Shopify orders to ensure SKU, quantity, and pricing accuracy.

• Validate product bundles, recurring subscription setups, and components of the promotional Welcome Box prior to fulfillment.

• Identify, flag, and rectify any order discrepancies, system glitches, and synchronization errors between Shopify and inventory/fulfillment.

• Serve as the primary technical and operational contact for the Customer Service team.

• Troubleshoot escalated order issues and anomalies related to tracking.

• Process manual adjustments for orders as necessary.

• Collaborate with warehouse and fulfillment teams to pause, modify, or prioritize orders.

• Keep documentation on common order errors and work closely with relevant teams.

⛳️ Requirements

• 2–4 years of experience in e-commerce operations, order auditing, or specialized customer support.

• Advanced knowledge of Shopify, including order management, draft orders, product variants, and intricate SKU structures.

• Extensive familiarity with Shopify subscription applications like Recharge and Skio.

• Knowledge of bundle applications.

• Strong grasp of inventory management and e-commerce fulfillment processes.

• Exceptional attention to detail with high accuracy in data verification and SKU alignment.

• Excellent problem-solving abilities and communication skills.

• Capability to work independently and prioritize tasks in a dynamic environment.

• Availability for several hours of overlap with US-based EST working hours each day.

🏝️ Benefits

• Remote-first and asynchronous working model.

• Output is prioritized over hours spent in a seat.

• A few hours of overlap with US-based EST working hours each day.

• Equal opportunity employer.

• Inclusive working environment.

• Accommodations available for individuals with disabilities or special needs.