SharePoint, Web Design Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage and enhance the three SharePoint sites associated with the Patient Safety Program.

• Curate and present guidance, tools, training materials, announcements, and various digital resources.

• Detect outdated or incorrect information and collaborate with content owners for necessary updates.

• Assist users with access, navigation, documents, links, and site functionalities.

• Investigate issues and escalate unresolved technical matters through the help desk.

• Develop FAQs, reference materials from subject-matter experts, and process guidance documentation.

• Provide training for new personnel on workflows and offer historical context for smooth handoffs and operational continuity.

• Educate shared-mailbox personnel on inquiry triage, routing, and recurring scenarios.

• Contribute to the content and digital presentation of newsletters.

• Publish an accessible version of the email newsletter on SharePoint.

• Implement Section 508 considerations for SharePoint pages, documents, links, and content updates.

• Identify opportunities to optimize content management, information sharing, and repetitive tasks using SharePoint and Microsoft 365.

• Assess changes for practicality and sustainability.

• Research technical topics and troubleshooting methods, including the use of generative AI when applicable.

• Validate recommendations and escalate issues as necessary.

• Perform other job-related responsibilities as assigned.

⛳️ Requirements

• Over 1 year of experience in administering SharePoint sites and creating user-centered pages and content.

• Proficient understanding of Microsoft 365 collaboration tools, document management, and workflow improvement.

• Knowledge of Section 508 accessibility standards for digital content.

• Excellent writing, training, organizational, and customer support abilities.

• Capability to work independently, prioritize competing requests, and collaborate with program staff and technical support teams.

• Must be a US Citizen.

• Active Public Trust clearance or the ability to obtain one.

• Ability to sit for extended periods at a desk and work on a computer; may occasionally require standing or moving around the office for prolonged durations.

• Must successfully complete pre-employment qualifications set by Cherokee Federal.

🏝️ Benefits

• Up to a 6% 401(k) company match.

• Paid time off.

• Medical, dental, and vision insurance.

• Prescription drug coverage.

• Basic life and AD&D insurance.

• Options for supplemental life insurance.

• Coverage for short-term and long-term disability.

• Paid holidays.

• Employee Assistance Program (EAP).

• Options for Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Support for professional development, training, and certification.

• Voluntary benefits for accident, critical illness, and identity theft protection.