Sexual Assault Helpline-Call Center

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver confidential, trauma-informed crisis intervention and assistance to both primary and secondary survivors of sexual assault through the helpline.

• Evaluate safety requirements and offer personalized support, resources, referrals, and safety planning.

• Employ active listening, empathy, and nonjudgmental communication to empower survivors.

• Provide information on medical, legal, advocacy, counseling, and community resources.

• Maintain professionalism and composure when assisting callers in crisis situations.

• Uphold confidentiality and adhere to mandated reporting obligations.

• Coordinate referrals, warm handoffs, and services with community providers, hospitals, law enforcement, and advocacy programs.

• Collaborate with multidisciplinary teams and community partners to ensure continuity of care.

• Advocate for the rights, choices, and access to support for survivors.

• Foster professional relationships with community providers and agency staff.

• Keep accurate client records and documentation of services provided.

• Collect and input survivor service data into necessary systems.

• Assist with exam room oversight, OSHA compliance, inventory management, and maintenance coordination.

• Engage in staff development, quality assurance, and program meetings.

• Communicate with program leadership concerning operations and service strategies.

• Follow agency policies related to ethics, supervision, confidentiality, safety, and information security.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Experience in customer service is preferred.

• A Bachelor’s degree is preferred.

• Understanding of trauma and the effects of domestic and sexual violence.

• Strong organizational and communication abilities.

• Capability to foster and maintain cooperative relationships within the community.

• Comfortable engaging with diverse populations.

• Availability to work flexible hours, including some evenings.

• Commitment to ethical standards and excellence.

• Proficiency in necessary computer and technical systems.

• Must be at least 21 years old.

• Must pass a negative drug screening prior to hiring and throughout employment.

• Clear criminal background check, local checks, and DCF Level II screening as needed.

• Must possess a valid Florida driver’s license.

• Must maintain a satisfactory driving record.

• Reliable vehicle with valid registration and insurance is required.

• Compliance with Florida laws and administrative codes, including fingerprinting and determination of good moral character.

• Technical skills sufficient to fulfill responsibilities and train others.

• Completion of ACT (30-hour Florida Council Against Sexual Violence Advocacy Core Training), at least 2 hours of instructor-led role-plays, and a minimum of 4 hours of on-the-job training is required.

• Must complete 8 hours of ongoing sexual violence training each year.

• Compliance with HIPAA, confidentiality, information security, ethical standards, safety, and agency policies is mandatory.

• Completion of required annual training is necessary.

• All roles require screening through the Clearinghouse.

🏝️ Benefits

• Per diem employment arrangement.

• Opportunity for remote work.

• Flexible working hours, including some evenings.

• Opportunities for staff development.

• Participation in quality assurance and program meetings.

• Required training provided, including ACT Advocacy Core Training, instructor-led role-plays, on-the-job training, and annual sexual violence training.