Contact Center Advocate II – Radiology

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Manage contacts through multiple channels, including calls, emails, and messages, across all HFHS services.

• Engage with physicians, administrators, patients, and stakeholders to deliver outstanding customer service.

• Serve as a welcoming entry point, fostering loyalty and anticipating customer needs.

• Ensure efficient and effective management of customer relationships.

• Utilize EPIC and other HFHS applications to facilitate outpatient clinic operations.

• Uphold Quality Assurance and Workforce Adherence objectives.

⛳️ Requirements

• A high school diploma or G.E.D. equivalent.

• A minimum of two (2) years of experience in customer service.

• At least six (6) months of experience as a Contact Center Advocate I or one year in an outpatient clinic environment using HFHS applications.

• Proficiency in EPIC.

• Strong computer skills and familiarity with Microsoft Office products.

• Effective communication skills, both verbal and written, along with strong listening abilities.

• Proven capacity to make sound decisions.

• An Associate's degree in business or a related field is preferred.

• Prior clinical or customer service experience at HFHS is preferred.

🏝️ Benefits

• Opportunities for continuous learning.

• Career advancement through collaborative, mission-focused work.

• Professional growth in a nurturing environment.

• Option for remote work.