Contact Center Advocate II – Radiology Scheduling

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Execute all responsibilities of a Contact Center Advocate I on an expanded scale

• Manage communications for all HFHS services across various practice groups and/or locations

• Handle contacts through multiple channels

• Engage with physicians, administrators, patients, and other key stakeholders

• Act as a friendly front door for callers and customers

• Foster loyalty and anticipate the needs of customers

• Deliver efficient and effective customer relationship management

⛳️ Requirements

• High school diploma or G.E.D. equivalent is mandatory

• A minimum of two (2) years of customer service experience

• At least six (6) months of experience as a Contact Center Advocate I or one year in an outpatient clinic setting using HFHS applications

• Proficient in EPIC

• Strong computer proficiency and familiarity with Microsoft Office products

• Adhere to established Quality Assurance & Workforce Adherence goals

• Strong verbal and written communication skills

• Excellent listening abilities

• Capacity to make sound decisions

• Ability to thrive in a health care Contact Center environment

• Capability to navigate within the NCO Contact Center and parking structure

• Adaptable to work in a complex environment with frequent changes

🏝️ Benefits

• Full-time schedule of 40 hours per week