Services Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the execution of medium to large-scale, medium/high-complexity E,F&I projects within customer networks.

• Direct customer projects to meet Ciena's cost, scheduling, and quality objectives.

• Ensure adherence to service target margins, accurate revenue recognition, committed timelines, deliverables, quality standards, and service expectations.

• Assist in pre-sales efforts, proposals, and responses to RFPs as necessary.

• Collaborate with Ciena Program Managers, customer project management, Operations, Field Operations, Sales, Bid Management, Service Delivery Groups, and Finance.

• Manage project financials, timelines, and quality standards.

• Confirm project scope of work aligns with sales orders and create detailed project plans.

• Provide SOW packages for internal resource planning and partner RFQs.

• Strategize to meet sales forecasts and investigate and address any schedule deviations.

• Coordinate with customers on field project activities.

• Collaborate with Engineering, Deployment Coordinators, and partners for project implementation.

• Translate customer needs into actionable tasks and milestones.

• Handle multiple projects and support junior Deployment Project Managers.

• Facilitate communication between internal teams, suppliers, and customers.

• Contribute to the optimization and enhancement of project management processes.

• Document and convey project status, challenges, and solutions to management.

• Develop and coordinate action plans for the completion of E,F&I projects.

• Serve as the primary point of contact during onsite implementation.

• Maintain communication and coordination regarding project status and milestones.

• Keep project schedules updated and provide regular reports to management.

• Contribute to departmental budgets as assigned.

⛳️ Requirements

• Bachelor’s degree in a relevant field from an accredited institution, along with four to six years of related experience.

• An equivalent combination of education and experience will be considered.

• Must be a US Citizen.

• PMP Certification is preferred.

• Exceptional planning, scheduling, and coordination abilities.

• Excellent communication, organizational, and leadership skills.

• Strong resource management skills and insight into outsourcing methodologies.

• Self-driven and capable of working towards high-level departmental objectives.

• A collaborative team player who thrives in a cross-functional team environment.

• Proficient in Microsoft Office, including Word, PowerPoint, and Excel.

• Familiarity with JIT (Just In Time) concepts as they relate to EF&I Field Projects.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.

• Comprehensive medical, dental, and vision plans.

• Participation in a 401(k) plan with company matching.

• Participation in DCPP with company matching (Canada).

• Employee Stock Purchase Program (ESPP).

• Employee Assistance Program (EAP).

• Paid company holidays.

• Paid sick leave.

• Vacation time.

• Paid Family Leave and other leaves of absence in accordance with applicable laws.

• Eligibility for discretionary incentive bonuses for non-Sales employees.