Onboarding Project Manager

This is a fully remote position, open to applicants in Chile, +5 more countries.

📋 Description

• Take ownership of the complete onboarding process for mid-market clients, starting from the sales handoff all the way through to go-live, adoption, and transition to Account Management.

• Establish project scope, timelines, milestones, and deliverables to guarantee successful and timely implementations.

• Act as the main contact for onboarding mid-market customers, facilitating clear communication and alignment among stakeholders throughout the project lifecycle.

• Lead customer meetings, such as pre-kickoff, kickoff, project check-ins, and go-live milestones, while documenting action items and subsequent steps.

• Proactively identify and manage risks, dependencies, and escalation points to sustain project momentum and ensure customer satisfaction.

• Foster cross-functional collaboration across Sales, Onboarding, Product, Support, Professional Services, and Account Management teams.

• Track onboarding success metrics, customer adoption rates, training completion, and utilization milestones to promote long-term customer success.

• Support customers from the moment of contract signing through to adoption and a smooth transition to Account Management.

• Provide a seamless implementation experience that fosters customer confidence, platform adoption, and tangible business outcomes.

⛳️ Requirements

• Proficiency in both English and Spanish at a business-professional level, in both written and spoken forms.

• A minimum of 4 years of experience in hotel operations or management.

• At least 1 year of project management experience in a SaaS or customer-facing setting.

• Demonstrated ability to manage multiple projects at once while maintaining a keen attention to detail and organization.

• Experience in coordinating cross-functional stakeholders and driving projects to completion in a fast-paced environment.

• Excellent communication, relationship management, and customer-facing presentation skills.

• Capacity to proactively address problems, handle ambiguity, and swiftly adapt to evolving customer and business needs.

• Applicants must be currently authorized to work in the location of the position without requiring visa sponsorship.

• At this time, Cloudbeds cannot provide sponsorship for work visas.

🏝️ Benefits

• Remote First, Remote Always.

• PTO in accordance with local labor regulations.

• Fully Paid Parental Leave.

• Home office stipend based on country of residency.

• Professional development courses available through Cloudbeds University.

• Access to professional development opportunities, including manager training, upskilling, and knowledge transfer.