Services Manager

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Serve as the primary contact for customers, addressing concerns related to support services.

• Maintain a thorough understanding of the assigned region, coverage area, or product lines, including their configuration installations.

• Collaborate with internal functions to provide support to customers.

• Establish and sustain ongoing technical and business support for designated customers.

• Plan and implement departmental operations or professional technical activities.

• Oversee maintenance facilities and field services engineering.

• Supervise preventive and corrective maintenance, repair, and refurbishment of sold or existing products.

• Recruit, develop, staff, and evaluate team performance.

• Implement technical policies and strategies.

• Lead small-scale, low-risk projects.

• Mentor less-experienced colleagues and foster team consensus.

• Communicate performance expectations and address sensitive issues.

⛳️ Requirements

• Bachelor's degree from an accredited university or college, or a high school diploma/GED with a minimum of 6 years of experience in relevant Job Family Group(s)/Function(s).

• Experience in people leadership, including the ability to recruit and develop talent.

• Direct responsibility for people management, including staffing and performance development.

• Extensive knowledge in a technical discipline.

• Technical expertise and strong analytical thinking capabilities.

• Familiarity with best practices and understanding of how the area integrates with others.

• Ability to propose solutions for complex manufacturing processes involving technical variety and/or interdependent production cycles.

• Capacity to utilize internal and limited external resources to make informed decisions.

• Excellent oral and written communication skills.

• Proficient in analyzing and resolving problems.

• Ability to document, plan, market, and execute programs effectively.

• Proven project management skills.

• Legally authorized to work in the United States.

• Must successfully pass a drug screening, if applicable.

• Employment visa sponsorship is not available.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with opportunities for employee and company contributions.

• Life insurance.

• Disability insurance.

• Accident insurance.

• Tuition reimbursement.

• Professional development opportunities.

• Relocation assistance.

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI).

• Competitive salary.

• Drug screening as applicable.

• Supportive work environment.

• Opportunities for challenging careers.