Services Architect, Asset Solution

This is a fully remote position, open to applicants in Texas.

📋 Description

• Ensure that prospects and customers receive tailored recommendations and proposals for implementing Accruent Asset Solutions software.

• Align customer business challenges with solutions available on the Accruent platform.

• Create comprehensive proposals and contractual documents that detail goals, deliverables, and required efforts.

• Collaborate with Commercial Sales to enhance solution sales while ensuring delivery integrity.

• Work alongside Professional Services Delivery leaders to design and refine implementation and expansion offerings.

• Oversee, interpret, and document customer requirements in Statements of Work and proposals.

• Engage in discovery reviews, RFPs, and Implementation Planning Meetings.

• Present Accruent’s Services philosophy, methodology, and best practices during the pre-sales process.

• Build and maintain relationships with prospects and customers, acting as a trusted advisor.

• Work in collaboration with Commercial Sales, Value Realization, Legal, Operations, Business Systems, and Professional Services Delivery.

• Enhance processes to improve the experience for both internal and external stakeholders.

• Travel to meet customers and partners and participate in tradeshows/conferences up to 25% of the time.

• Suggest Professional Services and software product additions and enhancements based on customer insights and competitive analysis.

• Report directly to the Director of Services Sales.

• Undertake additional responsibilities as required.

⛳️ Requirements

• Bachelor’s degree in a relevant field (e.g., Information Systems, Computer Science, Business Administration) or equivalent experience in implementing software technology.

• At least 4 years of experience working with customers in project management, program management, or professional services roles.

• Strong skills in operational management, project management, and communication/presentation.

• Experience in implementing large-scale software solutions through all phases of the client software implementation lifecycle.

• Ability to convert customer business requirements into effective business solutions.

• Proven capacity to prioritize and manage workflow to adhere to deadlines.

• Excellent teamwork and leadership abilities to foster collaboration across various functions.

• Advanced knowledge of at least one Asset Solutions product line and the capability to learn a second.

• In-depth understanding of the value of all Professional Services offerings, including Implementation, Managed Services, and expansions.

• Proficient in Microsoft Office Suite.

• Familiarity with Salesforce.

• Working knowledge of Certinia (previously FinancialForce).

• Flexibility in work schedule to accommodate the time zones of prospects, customers, and colleagues.

• Relocation is not an option.

🏝️ Benefits

• Access to personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program.

• Opportunities to acquire new skills and advance professionally.

• Equal opportunity employer dedicated to providing reasonable accommodations.