ServiceNow Test Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, document, and implement test plans, test cases, test scripts, and test scenarios based on business requirements, user stories, and acceptance criteria.

• Conduct functional, system, integration, regression, and end-to-end testing for ServiceNow applications and workflows.

• Verify ServiceNow configurations and functionalities across ITSM, ITAM, ITOM, WSD, Employee Center Pro, SPM, IRM, and SecOps.

• Design, implement, and maintain automated test cases utilizing the ServiceNow Automated Test Framework (ATF).

• Identify, document, track, retest, and confirm defects until resolution while collaborating with development teams.

• Facilitate User Acceptance Testing by creating test scripts, coordinating testing efforts, assisting business users, and documenting outcomes.

• Evaluate workflows, Flow Designer flows, approvals, notifications, business rules, Service Catalog features, and other platform configurations.

• Confirm ServiceNow integrations, APIs, data imports, data transformations, and system interfaces.

• Carry out regression testing for enhancements, configurations, and releases.

• Assist in testing across DEV, TEST/UAT, and production release cycles while providing test results for deployment readiness.

• Engage in sprint planning, backlog refinement, daily stand-ups, sprint reviews, defect triage, and retrospectives.

• Maintain traceability across requirements, user stories, acceptance criteria, test cases, defects, and test results.

• Collaborate closely with developers, business analysts, architects, product owners, business stakeholders, federal clients, and technical teams.

⛳️ Requirements

• Over 3 years of experience in testing applications within the ServiceNow ecosystem.

• Proven experience with functional, regression, integration, system, and UAT testing.

• Strong hands-on experience with the ServiceNow Automated Test Framework (ATF) is highly preferred.

• Experience working within Agile/Scrum teams and testing functionalities during sprint-based development cycles.

• Familiarity with ServiceNow workflows, Flow Designer, Service Catalog, Business Rules, integrations, APIs, and platform configurations.

• Proficient in documenting and managing defects using tools like Jira, Azure DevOps, or similar platforms.

• Exceptional attention to detail with the capability to identify, troubleshoot, document, and communicate system issues.

• Ability to collaborate effectively with technical teams, business stakeholders, and federal clients.

• Experience with ServiceNow modules: ITSM, WSD, ITAM, ITOM, Employee Center Pro, SPM, IRM, and SecOps.

• Bachelor’s degree (or equivalent experience) in Information Systems, Computer Science, Engineering, Business, or a related field.

• U.S. Citizenship is mandatory.

• Active Public Trust clearance or the capacity to obtain one.

• ServiceNow Certified System Administrator (CSA) certification is preferred.

• Certification or training in ServiceNow testing/ATF is a plus.

🏝️ Benefits

• 15 PTO days.

• 11 paid holidays.

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Short Term and Long Term Disability coverage with 100% premium support.

• 401k Program with Bravium matching 100% of up to 4% of salary.

• Training Program.

• Employee Assistance Program.

• Maternity Leave.

• Paternity Leave.

• Annual performance bonuses.

• Referral bonus.

• Flexible work arrangements.

• Access to a comprehensive training and professional development program.

• Employee Assistance Program (EAP) for mental health and wellness support.