ServiceNow Technical Consultant

This is a fully remote position, open to applicants in India.

📋 Description

• Direct the comprehensive design and development of ServiceNow solutions across ITSM, CSM, HRSD, CRM, and Data Foundations modules.

• Design scalable, best-practice ServiceNow configurations that align with client goals and platform governance standards.

• Work closely with stakeholders, business analysts, and project managers to collect and refine technical requirements.

• Convert business needs into actionable development tasks.

• Create and customize workflows, business rules, UI policies, client scripts, REST/SOAP integrations, and Flow Designer automations.

• Facilitate technical discovery sessions and solution workshops with enterprise clients.

• Identify gaps, risks, and opportunities for optimization.

• Conduct code reviews and uphold development standards.

• Provide mentorship to junior consultants and developers on ServiceNow best practices.

• Oversee platform upgrades, patch testing, and instance health activities.

• Generate and maintain technical documentation, including solution design documents, integration specifications, and deployment guides.

⛳️ Requirements

• Minimum of 3 years of practical ServiceNow development and configuration experience in a consulting or enterprise setting.

• Proven expertise in at least three of the following modules: ITSM, CSM, HRSD, CRM, or Data Foundations.

• Strong proficiency in JavaScript, GlideScript, and Jelly.

• Experience in designing and implementing REST and SOAP-based integrations with third-party systems.

• In-depth understanding of ITIL processes and their alignment with ServiceNow capabilities.

• Exceptional communication skills in English, with the ability to convey technical concepts to both technical and non-technical audiences.

• Required certifications: CSA and CIS.

• Familiarity with ServiceNow App Engine, IntegrationHub, and low-code/no-code development capabilities.

• Working knowledge of ServiceNow AI products such as NowAssist, Otto, Moveworks, and AICT.

• Preferred: Experience with ServiceNow Performance Analytics, reporting, and dashboarding.

• Understanding of Agile and Scrum delivery methodologies.

• Previous client-facing consulting experience managing multiple concurrent engagements.

• Knowledge of AngularJS, HTML, CSS, MID Server, Import Sets, Transform Maps, ServiceNow Studio, Update Sets, ATF, and DevOps fundamentals.

🏝️ Benefits

• Remote-friendly opportunity based in India.

• Chance to work across a diverse client portfolio and be at the forefront of digital service management.