Senior ESM Consultant – ServiceNow SecOps VR Consultant

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Design and develop ServiceNow Security Operations solutions, encompassing data models, workflows, access controls, and application configurations.

• Configure and manage the ServiceNow Vulnerability Response and Configuration Compliance modules.

• Oversee source onboarding, assignment rules, service-level agreements, notifications, and remediation tasks.

• Integrate ServiceNow with vulnerability scanners and other third-party tools.

• Verify data mapping, configuration item matching, schedules, and error handling.

• Create automation using Flow Designer, Integration Hub, and REST APIs.

• Assist with routing, approvals, escalations, enrichment, and remediation verification.

• Collaborate with client security, IT, and operations stakeholders through workshops and requirements gathering.

• Develop user stories and ensure configurations align with business risk and remediation processes.

• Build dashboards, documentation, update sets, and role-based access controls.

• Offer technical mentorship to junior team members.

⛳️ Requirements

• 4-8 years of experience in ServiceNow administration, development, or platform management.

• At least 3 years of experience in implementing ServiceNow Security Operations or Vulnerability Response.

• Proficiency in implementing or operating ServiceNow Vulnerability Response.

• Familiarity with the vulnerability management lifecycle, including scanning, triage, prioritization, remediation, and verification.

• Experience with Configuration Management Database (CMDB), asset data, configuration item matching, ownership, or criticality management.

• Skills in developing ServiceNow JavaScript using GlideRecord, Business Rules, Script Includes, or User Interface Policies.

• Bachelor's or master's degree in information technology or a related field.

• ServiceNow Certified System Administrator certification is preferred.

• ServiceNow Certified Application Developer certification is preferred.

• ServiceNow Vulnerability Response or Security Operations certification is preferred.

• Experience with Configuration Compliance, Threat Intelligence, Security Incident Response, Governance Risk and Compliance, or Integrated Risk Management modules is preferred.

• Experience with performance tuning or large-scale data ingestion in ServiceNow is preferred.

🏝️ Benefits

• Vacation: 12-25 days, based on grade.

• Company-paid holidays.

• Personal Days.

• Sick Leave.

• Medical, dental, and vision coverage.

• Retirement savings plans (e.g., 401(k) in the U.S.).

• Life and disability insurance.

• Employee assistance programs.

• Additional benefits as outlined by local policy and eligibility.

• Potential eligibility for variable incentives, bonuses, or commissions.