ServiceNow Technical Consultant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Design, develop, configure, and implement solutions on the ServiceNow platform.

• Analyze business requirements and convert them into scalable technical solutions.

• Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.

• Create integrations between ServiceNow and third-party platforms utilizing REST, SOAP, APIs, and web services.

• Collaborate with clients and stakeholders to gather requirements, offer technical recommendations, and establish best practices.

• Support implementations across various ServiceNow modules, including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.

• Conduct unit testing, support UAT activities, and resolve production issues.

• Develop and maintain technical documentation, solution designs, and process workflows.

• Provide ongoing support, maintenance, and optimization for ServiceNow applications.

• Stay updated on ServiceNow releases, functionalities, and industry best practices.

• Collaborate closely with clients, business stakeholders, and project teams to ensure successful project delivery.

• Offer technical guidance and customer engagement throughout the consulting and implementation process.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• 3+ years of practical ServiceNow experience.

• Demonstrated experience in designing, developing, and implementing ServiceNow solutions.

• Strong understanding of ServiceNow development best practices, architecture, and platform capabilities.

• Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.

• Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.

• Excellent problem-solving, communication, and stakeholder management abilities.

• Capability to work directly with clients and translate business requirements into technical solutions.

• Willingness to conduct interviews and work within US-based time zones.

• Knowledge of ITIL processes and service management concepts is preferred.

• ServiceNow Certified System Administrator (CSA) is preferred.

• ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) are highly desirable.

• Experience with CSM, ITSM, ITOM, HRSD, FSM, or other ServiceNow modules is preferred.

• Familiarity with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms is preferred.

• Experience with CTI, IVR, and enterprise application integrations is preferred.

• Familiarity with Agile/Scrum delivery methodologies is preferred.

🏝️ Benefits

• Great Place To Work 2024-2025 certified employer.

• Equal opportunity, diverse, and inclusive workforce.