ServiceNow QA Tester – IT Customer Support Services

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Create and implement test plans, test cases, and scripts for ServiceNow applications, ITSM modules, and platform upgrades.

• Conduct functional, regression, integration, and end-to-end testing to guarantee system reliability and efficiency.

• Execute testing on ServiceNow ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.

• Assess Service Catalog workflows, approvals, notifications, and automated business processes.

• Develop and sustain automated test cases utilizing the ServiceNow Automated Test Framework (ATF).

• Identify, document, and monitor software defects while working with developers to rectify issues.

• Evaluate ServiceNow integrations, business rules, Flow Designer workflows, and Service Portal features.

• Assist with User Acceptance Testing (UAT) to ensure solutions align with business and government standards.

• Perform accessibility and security-focused testing to support Section 508/WCAG compliance and secure platform operations.

• Collaborate with developers, business analysts, administrators, and stakeholders within an Agile framework.

• Provide testing support during platform upgrades, releases, and system improvements.

⛳️ Requirements

• A Bachelor's degree along with a minimum of 3 years of relevant experience; an additional 4 years of experience may be accepted in lieu of a degree.

• U.S. Citizenship is required.

• Active DoD Secret clearance (T3/T3R) is necessary.

• At least 3 years of experience in software testing or quality assurance is essential.

• Practical experience in testing ServiceNow applications, ITSM modules, and workflows.

• Familiarity with the ServiceNow Automated Test Framework (ATF) or comparable automation tools.

• Knowledge of ServiceNow ITSM processes, including Incident, Problem, Change, Request Management, and Service Catalog.

• Proven experience in conducting functional, regression, integration, and end-to-end testing.

• Capability to create test cases, document defects, and validate software corrections.

• Understanding of the ServiceNow Service Portal, CMDB, and system integrations.

• Experience in supporting Agile development teams and User Acceptance Testing (UAT).

• Working knowledge of Section 508/WCAG accessibility standards.

• Excellent communication, analytical, and problem-solving abilities.

• Capacity to work independently and effectively in a remote team setting.

• Preferred certifications and experience mentioned under “Nice to Have” are optional and not mandatory.

🏝️ Benefits

• 100% Remote Opportunity: Enjoy the flexibility of working from home while contributing to a significant federal mission.

• Competitive Salary: $70,000–$80,000 annually, based on experience and qualifications.

• Meaningful Work: Participate in enhancing enterprise IT services and technology that support federal operations.

• Professional Growth: Broaden your expertise in ServiceNow, test automation, and enterprise IT modernization.

• Collaborative Team: Join a group of seasoned IT professionals in a supportive, mission-driven environment.