IT Quality Assurance Analyst II

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Develop, sustain, and implement test plans, test cases, test scripts, and testing strategies.

• Conduct functional, integration, regression, user acceptance, and manual testing.

• Document, monitor, and retest defects as necessary.

• Engage in defect triage meetings and project status reviews.

• Assess test environments and the requirements for test data.

• Ensure adherence to testing standards, methodologies, and best practices.

• Collaborate with project managers, business analysts, developers, and stakeholders regarding testing timelines, schedules, and resource planning.

• Coordinate testing efforts across multiple teams and projects.

• Assist in project-level QA strategies and uphold enterprise testing standards.

• Lead test meetings and defect reviews as required.

• Analyze testing data to pinpoint trends, quality gaps, and opportunities for improvement.

• Track testing metrics and KPIs while providing status updates.

• Prepare and convey test execution summaries, defect reports, risk assessments, and quality insights.

• Identify and evaluate risks tied to system modifications, business processes, and technology implementations.

• Contribute to risk mitigation through quality validation and testing.

• Suggest enhancements for testing and processes.

• Support root cause analysis and document lessons learned.

• Mentor and guide junior QA analysts and members of the testing team.

• Lead testing-related meetings, walkthroughs, and sessions for knowledge sharing.

• Act as a subject matter expert on testing methodologies, defect management, and QA processes.

⛳️ Requirements

• Bachelor's Degree with 4 years of experience OR High School Diploma or GED/Equivalent with 8 years of experience in Quality Assurance within a Financial Services organization.

• Proven experience in creating and executing comprehensive test plans, test cases, and test scripts.

• Familiarity with Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) methodologies.

• Experience with defect tracking and test management tools.

• Strong analytical, problem-solving, and troubleshooting skills.

• Ability to analyze business requirements and convert them into test scenarios.

• Proficiency in identifying risks, trends, and quality issues and effectively communicating findings.

• Excellent verbal, written, and interpersonal communication skills.

• Capability to manage multiple priorities and meet project deadlines in a high-paced environment.

• Experience in facilitating defect review meetings and collaborating with cross-functional teams.

• Preferred: 5+ years of Quality Assurance experience in Banking, Financial Services, Payments, Lending, or Treasury Management environments.

• Preferred: Experience in testing APIs, web services, and system integrations.

• Preferred: Familiarity with test automation tools such as Selenium, UFT, Playwright, or similar technologies.

• Preferred: Knowledge of Agile, Scrum, and DevOps methodologies.

• Preferred: Experience with SQL and database validation testing.

• Preferred: Experience using Azure DevOps, Jira, HP ALM, qTest, TestRail, or similar test management platforms.

• Preferred: Understanding of ACH, wire transfers, online banking, digital banking, or other financial services applications.

• Preferred: Experience in data validation, large-scale system implementations, and end-to-end integration testing.

• Preferred: Professional certifications such as CSQA, ISTQB, or other quality assurance certifications.

• Preferred: Demonstrated ability to lead testing efforts across multiple concurrent projects and mentor junior QA professionals.

• Preferred: ASQ certification(s) or equivalent quality-related certification.

🏝️ Benefits

• Competitive, thoughtfully designed benefits program.

• Benefits information available at https://jobs.firstcitizens.com/benefits.