ServiceNow Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for the overall success of the contract.

• Act as the main point of contact for the customer and oversee the technical aspects of the ServiceNow platform.

• Hold regular meetings with the COR to ensure that federal client requirements are fulfilled in line with industry best practices and standards.

• Ensure the provision of adequate resources and the delivery of high-quality products.

• Track project progress, identify and address risks, and provide updates to clients and senior leadership.

• Create and maintain roadmaps aligned with client priorities.

• Manage release activities utilizing Scrum-based Agile methodology.

• Perform project evaluations and post-implementation reviews to recognize improvements and lessons learned.

• Assist with planning efforts across various modules according to customer needs.

• Coordinate and oversee ServiceNow projects from initiation to completion, ensuring compliance with timelines and budget constraints.

• Support data collection related to the ServiceNow platform.

• Provide technical and administrative oversight for contract tasks and activities.

• Communicate effectively in both spoken and written English, including technical documentation.

⛳️ Requirements

• Strong knowledge of the ServiceNow platform and its features.

• Minimum of 4 years of experience leading ServiceNow projects.

• Excellent organizational skills with the ability to prioritize tasks for a team and manage multiple initiatives simultaneously using Agile methodology.

• Experience collaborating with clients to identify implementation requirements and execute plans effectively.

• Outstanding written and verbal presentation and communication skills.

• Must be a US citizen.

• Bachelor's Degree in a relevant field.

• ServiceNow Administrator Certification (preferred).

• Experience with CMDB/ITOM (preferred).

• Scrum Master/SAFe Agile Certification (preferred).

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance available starting the first of the month after joining.

• 401(k) plan with employer contributions that are immediately vested; matching is not required.

• Generous Paid Time Off (PTO) policy.

• An additional day of paid wellness leave each calendar year.

• Ten federal holidays recognized.

• Pet Insurance offered.

• Tuition reimbursement available.

• Access to internal training programs.

• Company-sponsored industry certifications.

• A dynamic and collaborative work environment.

• Team-building activities.

• Opportunities for community volunteering.

• Quarterly HQ days.

• Wellness events.

• Happy hours.

• Family fun events.