ServiceNow Platform Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Administer and oversee the ServiceNow platform, which includes managing users and groups, system configuration, performance monitoring, and troubleshooting.

• Oversee platform upgrades, patches, and configuration modifications.

• Configure and develop ServiceNow modules, workflows, forms, and automations utilizing JavaScript and ServiceNow APIs.

• Convert business requirements into scalable and effective technical solutions.

• Create and maintain reports, dashboards, and integrations.

• Assist with the onboarding of new services and business functions onto the ServiceNow platform.

• Identify and enact continuous improvement opportunities.

• Manage platform security, role-based access controls, data permissions, and governance protocols.

• Develop and uphold integrations with enterprise systems.

• Collaborate with internal stakeholders, vendors, and implementation partners to enhance and expand the platform.

⛳️ Requirements

• 4–6 years of relevant professional experience, including 3–5 years of direct ServiceNow administration and configuration experience.

• ServiceNow Certified System Administrator (CSA) certification is mandatory.

• Post-secondary certificate or diploma in a relevant field, or a comparable combination of education and experience.

• Strong understanding of IT Service Management (ITSM) principles, processes, and best practices.

• Practical experience with ServiceNow platform configuration, customization, workflow automation, reporting, security, and integrations.

• Proficient knowledge of JavaScript and ServiceNow APIs.

• Experience in supporting platform administration, access management, troubleshooting, and system maintenance.

• Strong analytical and problem-solving capabilities.

• Excellent written, verbal, and interpersonal communication skills.

• Ability to collaborate with business stakeholders, technical teams, and external vendors.

• Capacity to manage multiple priorities, work independently, and contribute to cross-functional projects and continuous improvement initiatives.

• Resumes must be submitted in English.

🏝️ Benefits

• Education Reimbursement program available for full-time employees.

• Monthly Cell Phone and Remote Work Allowance (dependent on role eligibility).

• One-time office setup allowance (can be utilized for purchasing a scanner/printer, extra monitor, office furniture, etc.).

• Work while visiting program – enjoy up to 4 weeks per year!

• Flexible Summer Hours Program from May – September.

• Employee referral incentive.

• Full-time employees become beneficiaries of the Alimentiv Trust after one year of employment and permanent members after 5 years of service.

• Optional formal mentorship program (Alimentorship).

• Annual country/region social events in person.

• Leadership development programs for people leaders based on your seniority.

• Social committee and several other optional initiatives.

• Additional benefits may be available depending on the country of employment and local policies and eligibility.