ServiceNow ITOM and CMDB Specialist

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Deliver expert advice and support for the ServiceNow platform, ensuring it aligns with organizational objectives and industry standards.

• Work closely with stakeholders to identify their requirements and translate them into technical specifications.

• Configure and tailor the ServiceNow platform, especially ITOM, to fulfill specific business needs.

• Guarantee smooth integration with both current and new processes.

• Create automated workflows and scripts aimed at enhancing operational efficiency and minimizing manual tasks, with a focus on Discovery.

• Maintain compliance with ITIL, ITOM, ITSM, and CMDB standards and practices.

• Provide training and support to team members regarding ServiceNow CMDB architecture and mapping.

• Actively identify and suggest enhancements to ServiceNow processes and procedures.

• Keep abreast of ServiceNow features, updates, and best practices, utilizing this knowledge effectively.

• Assess issues and propose viable solutions.

⛳️ Requirements

• Minimum of 2 years of experience with ServiceNow ITOM.

• Minimum of 2 years of experience with ServiceNow CMDB.

• Strong comprehension of ServiceNow architecture, development, and ITOM best practices.

• Experience with ServiceNow ITSM, ITOM Discovery, CMDB, and Service Mapping.

• Solid experience with Windows/Linux, SQL, and database technologies.

• Required certifications: CIS Discovery, CIS Service Mapping, and CMDB.

• Exceptional communication and collaboration abilities, capable of interacting effectively with both technical and non-technical stakeholders.

• Prior experience in an Infrastructure Services environment.

• Capacity to analyze, synthesize information, and solve problems.

• Strong team spirit, along with collaboration and communication skills.

• Proficiency in both written and spoken English.

• Highly driven and motivated individual.

🏝️ Benefits

• Remote work options are available.