ServiceNow Intern

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Support the Service Delivery team in maintaining, enhancing, and assisting with the ServiceNow platform under close guidance.

• Acquire practical experience in IT Service Management (ITSM) processes, workflow automation, platform configuration, reporting, Agile practices, and documentation.

• Aid in managing the ticket lifecycle.

• Execute basic configuration tasks.

• Assist with testing and validation of data.

• Create or help with departmental and system documentation.

• Collaborate with the team using Microsoft Teams and Cisco WebEx.

⛳️ Requirements

• Currently enrolled as a student pursuing a degree in Information Systems, Information Technology, Computer Science, or a related field at the University of South Florida, University of Tampa, or University of South Carolina.

• A keen interest in IT Service Management (ITSM), workflow automation, and enterprise platforms.

• Basic knowledge of ServiceNow concepts.

• Fundamental understanding of IT support processes and service delivery principles.

• Preferred familiarity with IT support incidents and requests, change requests, and network fundamentals.

• Strong attention to detail.

• Ability to communicate clearly and in a timely manner.

• Capability to work collaboratively within a team setting.

• A strong willingness to learn and apply new IT concepts in practice.

• Must be able to remain seated for extended periods.

• Proficient in reading, writing, speaking, and typing in English.

• Ability to hear and utilize telephone and/or video conferencing equipment and software.

• Competent in using computers with repetitive keystrokes.

• Must be willing to collaborate on camera via Microsoft Teams and Cisco WebEx.

• Availability during standard business hours: 8:00am–5:00pm, Monday–Friday.

• Requires a minimum commitment of 20 hours per week, with a maximum schedule of 29 hours per week.

• Must reside in one of the eligible U.S. states for remote positions.

• We do not conduct interviews or hire students on F-1 or J-1 visas and will not sponsor work visas.

🏝️ Benefits

• Flexible work arrangements through a “work from where you do your best work” approach.

• Adaptability to accommodate school schedules.

• Competitive compensation starting at $20/hr.

• Option to work from headquarters or retail locations.

• Access to video collaboration tools, digital resources, community service initiatives, and various activities.