ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, configure, and sustain ServiceNow solutions across various modules including ITSM, ITOM, SPM, HRSD, CMDB, or custom applications.

• Convert functional and technical requirements into ServiceNow configurations and bespoke development.

• Create and uphold ServiceNow scripts, which encompass Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.

• Set up workflows, forms, fields, notifications, reports, and additional ServiceNow functionalities.

• Develop and facilitate integrations between ServiceNow and external systems utilizing REST/SOAP APIs, MID Servers, and other techniques.

• Work collaboratively with senior developers, architects, business analysts, project managers, and client stakeholders.

• Engage in unit testing, system testing, debugging, and troubleshooting activities.

• Identify and address technical issues while suggesting enhancements.

• Take part in Agile ceremonies such as sprint planning, daily stand-ups, backlog refinement, and retrospectives.

• Generate and maintain technical documentation.

• Adhere to development standards, security protocols, and ServiceNow best practices.

• Assist with platform enhancements, upgrades, deployments, and ongoing maintenance.

• Keep up-to-date with ServiceNow capabilities and provide ideas for automation and platform enhancement.

⛳️ Requirements

• Must be a U.S. citizen.

• Active Public Trust clearance or the capacity to obtain one.

• Practical experience in ServiceNow development and configuration, including scripting and application customization.

• Proficient in one or more ServiceNow modules, such as ITSM, ITOM, SPM, HRSD, CMDB, or SecOps.

• Expertise in ServiceNow scripting, including JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions.

• Experience in configuring workflows, forms, fields, notifications, reports, and other functionalities of the ServiceNow platform.

• Skills in gathering requirements and translating business needs into effective ServiceNow solutions.

• Background in developing or supporting integrations using REST/SOAP APIs, MID Servers, or other integration frameworks.

• Familiarity with Agile/Scrum methodologies and experience working within a collaborative development team.

• Capability to troubleshoot technical issues, analyze problems, and formulate maintainable solutions.

• Strong communication and collaboration abilities, with a knack for working effectively with both technical and non-technical stakeholders.

• Competence to operate within established development standards, security requirements, and federal client environments.

• Preferred familiarity with federal compliance and security standards, such as FISMA, FedRAMP, and NIST 800-53.

• Exceptional attention to detail and capacity to manage multiple priorities in a dynamic consulting environment.

• ServiceNow Certified Application Developer certification is preferred.

• ITIL Foundation certification is preferred.

• ServiceNow Implementation Specialist certification is an added advantage.

• A Bachelor’s degree (or equivalent experience) in Business, Information Systems, Computer Science, or a related field is preferred.

• Over 3 years of experience in supporting the implementation, administration, configuration, and/or development of an ITSM platform.

• At least 2 years of hands-on ServiceNow development experience, including scripting, configuration, customization, testing, and deployment.

• Experience in developing on the ServiceNow platform, including creating and/or customizing applications and platform functionalities.

• More than 3 years of experience with one or more programming or scripting languages, preferably JavaScript.

• Experience in developing or supporting ServiceNow integrations using REST/SOAP APIs or similar technologies.

• Experience in creating technical documentation and maintaining development and configuration records.

• Preferred experience working in an Agile development environment.

• Prior federal government or government contracting experience is preferred.

🏝️ Benefits

• 15 PTO days.

• 11 paid holidays.

• Medical Insurance.

• Dental Insurance.

• Vision Insurance.

• Short Term and Long Term Disability coverage with 100% premium support.

• 401k Program with Bravium matching 100% of up to 4% of salary.

• Training Program.

• Employee Assistance Program.

• Maternity Leave.

• Paternity Leave.

• Annual performance bonuses.

• Referral bonus.

• Flexible work arrangements.

• Access to a robust training and professional development program.

• Employee Assistance Program (EAP) for mental health and wellness support.