ServiceNow CMDB Lead

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the gathering of requirements, analysis, solution design, and development of ServiceNow solutions.

• Create, configure, and implement solutions centered around CMDB, Discovery, CSDM, and Service Catalog/Request Management.

• Interact with customers on a daily basis to comprehend their business needs, clarify requirements, and offer technical support.

• Convert business requirements into technical specifications and scalable ServiceNow solutions.

• Lead and mentor a small implementation team to ensure timely delivery and maintain quality standards.

• Address ambiguous requirements, identify gaps, and drive solutions with minimal oversight.

• Supervise development activities, troubleshoot technical challenges, and ensure compliance with ServiceNow best practices.

• Collaborate with stakeholders and team members to manage delivery timelines, priorities, and dependencies.

⛳️ Requirements

• Extensive hands-on experience in ServiceNow technical development and implementation.

• Proficient in CMDB, Discovery, CSDM (Common Service Data Model), and Service Catalog/Request Management.

• Background in requirements gathering, analysis, solution design, and development.

• Demonstrated capability to lead a small implementation team and manage deliveries independently.

• Strong customer-facing abilities with the capacity to engage stakeholders daily.

• Competence in handling ambiguous requirements, exercising sound judgment, and driving solutions with minimal or no supervision.

• Outstanding problem-solving, communication, technical leadership, and stakeholder management skills.

🏝️ Benefits

• Opportunity for remote work arrangement.