ServiceNow Business Data Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact between business stakeholders and the ServiceNow development team to establish, document, and validate requirements.

• Gather and refine functional and technical requirements for new ServiceNow modules, enhancements, and integrations.

• Analyze, model, and align business processes with ServiceNow workflows to enhance automation and efficiency.

• Assist in the design of dashboards, KPIs, and performance analytics for both executive and operational reporting.

• Conduct data validation, cleansing, and transformation tasks to ensure the accuracy and integrity of ServiceNow data.

• Aid in testing, User Acceptance Testing (UAT) coordination, and change-management documentation.

• Create user stories, acceptance criteria, and test scripts within Agile or SAFe methodologies.

• Ensure compliance with federal data governance, security, and accessibility regulations.

• Provide continuous support for process optimization, training, and knowledge transfer.

⛳️ Requirements

• Eligibility to obtain an Entry on Duty (EOD).

• Bachelor’s degree in Information Systems, Business Administration, Data Analytics, or a related field.

• Over 10 years of experience in business analysis or systems analysis, including at least 3 years supporting ServiceNow implementations.

• Proven understanding of ITIL and ITSM processes and their relation to ServiceNow modules.

• Experience with ServiceNow Reporting, Performance Analytics, and CMDB data structures.

• Skilled in data analysis, visualization, and query tools (e.g., Excel, Power BI, or SQL).

• Exceptional communication, documentation, and stakeholder engagement abilities in federal settings.

• Strong analytical skills with the capability to interpret and convey technical data insights to non-technical audiences.

• ServiceNow Certified System Administrator (CSA) or Certified Business Analyst (CBA) is preferred.

• Experience with ServiceNow IT Asset Management (ITAM), IT Operations Management (ITOM), or Human Resources Service Delivery (HRSD) modules is preferred.

• Familiarity with Agile or SAFe methodologies and tools like Jira or Azure DevOps is preferred.

• Understanding of federal data standards, Section 508 compliance, and FISMA/FedRAMP environments is preferred.

🏝️ Benefits

• Flexible time off benefit.

• Comprehensive learning resources.

• Healthcare benefits.

• Wellness benefits.

• Financial benefits.

• Retirement benefits.

• Family support benefits.

• Continuing education benefits.

• Competitive compensation.