ServiceNow Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee ServiceNow projects while engaging with clients and users to identify and convert functional requirements.

• Collaborate with ServiceNow development teams to design, create, implement, and manage ServiceNow applications.

• Transform intricate business requirements into technical designs and solutions utilizing ServiceNow.

• Document current-state processes and challenges, and develop future-state process designs.

• Involve users and stakeholders throughout the project and development lifecycle.

• Work together with technical teams to develop, configure, and enhance ServiceNow applications.

• Keep up-to-date with ServiceNow products, features, and industry trends.

• Perform technical evaluations and suggest improvements for existing ServiceNow implementations.

• Create functional work products such as process maps, design documents, and communication materials.

• Assist with functional product testing and training initiatives.

• Generate technical and functional documentation for ServiceNow solutions.

⛳️ Requirements

• Must HAVE and MAINTAIN a Federal or DoD "SECRET" security clearance; candidates must secure an approved adjudication of clearance prior to joining Guidehouse.

• At least FOUR (4) years of professional experience.

• Bachelor’s degree or equivalent experience.

• Familiarity with Software Development Lifecycle methodologies, deliverables, and controls.

• Understanding of ServiceNow Modules and capabilities including GRC, SPM, and ITSM, along with App Engine and Scoped Apps.

• Comprehensive technology consulting experience is preferred, encompassing the ability to define requirements, lead client meetings, facilitate UAT, and provide training.

• Experience in an Agile environment.

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD).

• Certifications in Agile, SCRUM, or SAFe.

• Exceptional verbal and written communication abilities.

• Strong analytical and problem-solving skills.

• Capability to work effectively in a team setting.

• Excellent interpersonal skills with the ability to establish rapport with a diverse range of individuals at all levels.

• High attention to detail.

• Familiarity with other low-code and no-code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau.

• Practical experience in configuring ServiceNow solutions.

• General knowledge of financial management aspects, especially in a federal context.

• Willingness to travel: up to 10%.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Parental Leave.

• 401(k) Retirement Plan.

• Group Term Life and Travel Assistance.

• Voluntary Life and AD&D Insurance.

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts.

• Transit and Parking Commuter Benefits.

• Short-Term & Long-Term Disability.

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Care.com annual membership.

• Employee Assistance Program.

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.).

• Position may qualify for a discretionary variable incentive bonus.

• Flexible benefits package.