Senior Customer Insights Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Transform ambiguous business inquiries into targeted analyses, determining what to measure and what evidence would substantiate a decision.

• Evaluate customer acquisition, retention, churn, segmentation, pricing strategies, and campaign effectiveness.

• Create and sustain data pipelines and recurring reports for executive leadership and field teams.

• Implement reusable methodologies that cater to various audiences.

• Employ statistical and causal approaches, verify findings, and clarify the limitations of the data.

• Provide clear recommendations that link analysis to business objectives and subsequent actions.

• Leverage large language models and AI agents to expedite work while ensuring analyses remain reproducible, well-documented, and verified.

• Take ownership of analyses from the initial business inquiry through data preparation, validation, and recommendations to senior stakeholders.

• Partner with enterprise clients and teams across diverse industries to address business challenges.

⛳️ Requirements

• Over 5 years of experience in customer or marketing analytics.

• Proficient in SQL and Python.

• Experience with modern data platforms and handling large transactional datasets.

• Solid understanding of causal inference, cohort analysis, and customer segmentation.

• Ability to discern when an analysis addresses the incorrect question, even if the calculations are accurate.

• Curiosity about client business operations and a tendency to verify whether results are sensible in context.

• Confidence in presenting to senior stakeholders, articulating uncertainties, and constructively challenging assumptions with evidence.

• Practical experience with AI tools and awareness of their capabilities and limitations.

• Methodical approach to documentation and reproducibility.

• Capability to deliver results while requirements are still evolving.

• Experience in consumer, retail, or loyalty analytics.

• Hands-on experience with Claude Code or similar agent tools for analysis, automation, or prototyping.

• Experience in creating repeatable workflows that integrate human judgment with AI-assisted analysis.

🏝️ Benefits

• Comprehensive health and wellness plans.

• Opportunities for professional development and growth.

• Flexible work arrangements.

• Collaborative and inclusive work environment.