ServiceNow Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in ServiceNow workstreams while engaging with clients and users to identify and convert functional requirements.

• Partner with ServiceNow development teams to design, implement, and manage ServiceNow applications.

• Convert intricate business requirements into technical designs and ServiceNow solutions.

• Document current processes and challenges while designing enhanced future-state processes.

• Involve users and stakeholders throughout the project and development stages.

• Work alongside technical teams to develop, configure, and refine ServiceNow applications.

• Keep updated with the latest ServiceNow products, features, and industry developments.

• Perform technical evaluations and suggest enhancements for ServiceNow implementations.

• Create functional work products, such as process maps, design documents, and communication materials.

• Assist in functional product testing and training initiatives.

• Develop technical and functional documentation for ServiceNow solutions.

⛳️ Requirements

• A CURRENT and ACTIVE "SECRET" Federal or DoD security clearance.

• Bachelor's Degree or equivalent experience.

• Familiarity with Software Development Lifecycle methodologies, deliverables, and controls.

• Knowledge of ServiceNow Modules and features, including GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.

• Comprehensive technology consulting experience is preferred, including defining requirements, leading client meetings, facilitating UAT, and conducting training.

• Experience in an Agile environment.

• Agile, SCRUM, or SAFe certifications are desirable.

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD) would be a valuable asset.

• Exceptional verbal and written communication skills.

• Strong analytical and problem-solving capabilities.

• Ability to collaborate effectively in a team setting.

• Excellent interpersonal skills, capable of building rapport with diverse individuals at all levels.

• Keen attention to detail.

• Familiarity with other low-code and no-code platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Salesforce, Power BI, and Tableau.

• Practical experience in configuring ServiceNow solutions.

• General understanding of financial management principles, especially within a federal context.

• Willingness to travel up to 10%.

🏝️ Benefits

• Medical, Rx, Dental & Vision Insurance.

• Personal and Family Sick Time & Company Paid Holidays.

• Parental Leave.

• 401(k) Retirement Plan.

• Group Term Life and Travel Assistance.

• Voluntary Life and AD&D Insurance.

• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts.

• Transit and Parking Commuter Benefits.

• Short-Term & Long-Term Disability.

• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities.

• Employee Referral Program.

• Corporate Sponsored Events & Community Outreach.

• Care.com annual membership.

• Employee Assistance Program.

• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance, and ID theft protection, etc.).

• Position may be eligible for a discretionary variable incentive bonus.

• Flexible benefits package.