ServiceNow AI Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate with end-users, IT teams, and key stakeholders to collect system requirements.

• Create, develop, and implement AI-driven applications and workflows on the ServiceNow platform.

• Incorporate machine learning, natural language processing, and predictive analytics solutions into ServiceNow modules such as ITSM, ITOM, CSM, and HRSD.

• Oversee application development encompassing design, coding, debugging, testing, troubleshooting, and system documentation.

• Develop custom or product-based solutions utilizing ServiceNow applications.

• Set up integrations between ServiceNow and other applications using REST/SOAP web services.

• Represent impact assessment rules in service maps and validate them with technical SMEs and stakeholders.

• Engage in user acceptance testing for maps, impact rules, and event management tasks.

• Propel update sets and data across relevant ServiceNow environments.

• Address production incidents related to the assigned scope.

• Collaborate with the existing ServiceNow technical lead for map/event tasks to ensure consistent shared patterns.

⛳️ Requirements

• A minimum of 3 years of experience in supporting the implementation, administration, configuration, and/or development of ServiceNow across two or more capabilities.

• Strong expertise in ServiceNow AI and automation features, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist.

• Practical experience in implementing and enhancing Now Assist functionalities, such as AI-driven case summarization, resolution suggestions, and conversational workflows.

• Familiarity with integrating ServiceNow with other systems/platforms using mid servers and cloud-to-cloud integrations.

• Experience in Web Services Integration utilizing SOAP and REST, including bi-directional automated integrations.

• Knowledge of data extraction technologies like JDBC and ODBC or ETL integrations.

• Proven track record in implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows.

• Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and general scripting.

• Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or a related field.

• Commitment and capability to pursue ongoing education within the ServiceNow platform and beyond.

• Ability to complete ServiceNow competency certifications and module accreditations.

• ITIL Foundation and ServiceNow CSA/CAD certifications are preferred.

• Capacity to excel in strategic planning, resource management, production methods, and coordination of personnel and resources.

• Ability to quickly adapt in a dynamic environment.

🏝️ Benefits

• Official ServiceNow training provided.

• Support and guidance to accelerate onboarding on projects.

• Opportunities to earn multiple ServiceNow certifications.

• A diverse and inclusive workplace.

• An equal opportunity workplace and affirmative action employer.

• Disability accommodations available.