Service Training Operations Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of operational processes that facilitate Service Training eCommerce, which includes order fulfillment, billing, customer transactions, access management, and renewals.

• Oversee training billing, reconciliations, payment documentation, and associated operational activities.

• Manage technical training revenue reporting while collaborating with Finance and Controllership to enhance forecasting accuracy, address discrepancies, and ensure compliant revenue recognition.

• Supervise training catalog operations, encompassing course creation, maintenance, updates, pricing alignment, and data integrity across various systems.

• Act as a subject matter expert for designated operational systems, tools, and processes.

• Offer guidance and support to internal stakeholders.

• Collaborate with business and technical teams on system enhancements, integrations, testing, automation, and process improvements.

• Evaluate operational and financial data to pinpoint trends, risks, control gaps, and opportunities for revenue and performance enhancement.

• Create and uphold standardized procedures, documentation, controls, and records to ensure operational consistency, audit readiness, and compliance with QMS/EHS standards.

• Promote a safety-first mindset and ensure compliant execution as part of the Service Sales Strategy & Excellence team.

⛳️ Requirements

• Extensive experience in Financial Services Operations & Process Program Support for roles outside the USA; knowledge equivalent to a Bachelor's degree or a high school diploma with relevant experience.

• For roles in the USA, a Bachelor's degree from an accredited university or college, or a high school diploma/GED coupled with a minimum of 6 years of experience in the relevant job family/function.

• Proven experience in supporting revenue reporting, billing, financial reconciliation, or other operational processes that have a direct business or financial impact.

• Experience managing operational processes that involve multiple systems, stakeholders, transactions, and competing priorities.

• Background in supporting catalog management, eCommerce operations, order fulfillment, customer transactions, or similar business operations processes.

• Strong analytical and problem-solving capabilities.

• Proficiency in Microsoft Excel and/or Power BI, Claude, or other AI analytics tools.

• Experience working with operational, financial, or performance data.

• Proven track record in leading continuous improvement initiatives, Lean practices, process standardization, or workflow optimization efforts.

• Excellent written and verbal communication skills.

• Ability to work autonomously, manage competing priorities, and deliver precise results in a fast-paced setting.

• No employment visa sponsorship available now or in the future.

• Must possess legal authorization to work in the United States.

• Preferred: associate's or bachelor's degree in business, finance, operations, information systems, accounting, supply chain, or a related field.

• Preferred experience in training operations, service operations, finance, learning operations, customer training, workforce enablement, or technical training.

• Preferred experience with eCommerce transactions, invoicing, billing, revenue recognition, deferred revenue, financial reconciliation, or controllership processes.

• Preferred experience with Oracle, Service Shop, Esker, Billing Finance Engine, or Service Max.

• Preferred experience in maintaining training or product catalogs, pricing structures, course attributes, or governance processes.

• Preferred experience using Power BI, Smartsheet, learning management systems, customer learning platforms, eCommerce systems, or similar business applications.

• Preferred experience in gathering business requirements and supporting system enhancements, testing, validation, integrations, or process automation.

• Preferred experience in supporting QMS requirements, audits, financial controls, or regulated business environments.

• Preferred experience in healthcare, medical technology, technical services, or other highly regulated industries.

🏝️ Benefits

• Opportunities for professional development.

• Competitive salary and benefits package.

• Commitment to being an Equal Opportunity Employer.

• Completion of drug screening as applicable.

• No relocation assistance will be provided.