Service Technician II

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct general maintenance, repairs, and preventive upkeep on material handling equipment, automated systems, and conveyors.

• Organize scheduled maintenance and maintain comprehensive records of completed preventive tasks.

• Execute corrective repairs and preventive maintenance on MHE, batteries, automated systems, and conveyors in accordance with site and OEM standards.

• Liaise with site managers, supervisors, and operations leaders regarding equipment status, service needs, timelines, progress, delays, and challenges.

• Achieve or surpass service response time, first-time fix rate, and preventive maintenance completion targets.

• Report any equipment damage, coordinate necessary parts, and keep precise service and inventory records.

• Collaborate with the Parts team concerning parts and supplies.

• Utilize OEM software, service manuals, wiring diagrams, and parts schematics for diagnostics, troubleshooting, programming, adjustments, and replacements.

• Maintain a minimum of 80% technician efficiency or achieve 100% completion of monthly preventive maintenance.

• Perform routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.

• Keep the service vehicle or shop workspace clean, organized, and efficient, applying 5S methodology.

• Contribute to the Kenco Operating System by identifying safer, more efficient, and effective working methods.

• Carry out monthly inspections of the designated service vehicle or shop workspace.

⛳️ Requirements

• High school diploma, G.E.D., or completion of a technical school program is required.

• 2-4 years of mechanical experience; preferably with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar machinery.

• ASE Certification is preferred.

• Silver and/or Gold Certification is preferred.

• Electrical journeyman certification is preferred.

• Experience in electrical and pneumatic systems is preferred.

• Ability to diagnose mechanical and electrical issues across various types of equipment.

• Proficient in using email, work order management software, and mobile applications for daily tasks.

• Capable of reading and interpreting electrical and hydraulic system diagrams.

• Must be able to frequently lift, carry, push, or pull up to 50 lbs.

• Required to provide personal mechanic technician hand tools.

• Must be able to operate lift trucks safely.

• Expected to travel approximately 25% of the time or less.

• A passport is not mandatory but is recommended.

🏝️ Benefits

• Medical insurance options including HSA, HRA, and FSA accounts.

• Supplemental insurance offerings such as critical illness, hospital indemnity, and accidental injury coverage.

• Dental Insurance.

• Vision Insurance.

• Basic Life and Supplemental Life insurance.

• Short Term and Long Term Disability coverage.

• Paid Parental Leave.

• 401(k) plan.

• Paid Time Off of approximately 2 weeks (accrual begins on Day 1 of employment).

• Employer Paid Holidays - 10 days.