Service Product Manager, Diagnostic X-ray

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance customer lifecycle value, promote installed base growth, and optimize service orders and revenue performance for the North American DXR portfolio.

• Spearhead service growth initiatives and lifecycle optimization programs across the DXR portfolio in North America.

• Create and implement regional strategies aimed at maximizing lifecycle value creation.

• Drive service attachment strategies associated with Point-of-Sale transactions, focusing on optimizing term attachments.

• Oversee initiatives designed to retain, upgrade, and expand the current customer installed base.

• Enhance long-term service profitability.

• Lead targeted growth initiatives related to the objectives of the DXR portfolio.

• Collaborate with sales, service, and marketing teams to ensure alignment in customer value messaging and commercial execution.

• Work in partnership with regional sales, service delivery, marketing, finance, and global business teams.

• Assist in developing business cases, pricing strategies, and assessments of market opportunities.

• Monitor KPIs and business performance metrics to assess program effectiveness and improve results.

• Evaluate market trends, competitive dynamics, and customer requirements.

• Discover new opportunities for lifecycle and service growth.

• Act as a subject matter expert on lifecycle management strategies and optimizing the installed base.

⛳️ Requirements

• Minimum of 3+ years of experience in the industry, preferably in product management or marketing related to healthcare or MedTech products and solutions.

• Required knowledge of radiology and service structures for capital equipment.

• A Bachelor's degree in Business, Marketing, Engineering, Healthcare Administration, or a related field is mandatory.

• Capability to meet the minimum physical, cognitive, and environmental job requirements with or without reasonable accommodation.

• Comprehensive understanding of products and services within the defined scope.

• Strong ability to promote collaboration across multifunctional teams.

• US work authorization is a prerequisite for employment.

• Candidates must not require sponsorship for a work-authorized visa, either now or in the future.

• Willingness to travel up to 10%.

🏝️ Benefits

• Potential to receive an annual incentive bonus.

• Opportunity for sales commission.

• Possibility of long-term incentives.

• Generous paid time off (PTO).

• 401k plan with up to 7% matching contribution.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan available.

• Education reimbursement offered.

• Access to the Philips Total Rewards benefits program.