Service Planning Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Utilize routing analysis software to modify territory strategies and develop efficient daily and weekly tactical routing plans for designated branch locations.

• Evaluate plans, resource availability, and territories.

• Maintain geographic codes, addresses, and customer data.

• Provide daily metrics reports to the Service Planning Supervisor and Branch Managers/Technicians.

• Generate route plans utilizing work order information and routing analysis software.

• Convey routes within assigned territories to service staff.

• Summarize and review plans daily with the Service Planning Supervisor.

• Prepare daily summary reports and submit them to the supervisor.

• Execute additional tasks as required.

⛳️ Requirements

• Extensive knowledge of routing and scheduling software systems.

• In-depth understanding of branch service department resources, territory organization, recurring service planning, and scheduling availability for unplanned demands.

• Proficient verbal and written communication skills, including public speaking capabilities.

• Strong analytical skills and meticulous attention to detail.

• Advanced proficiency in Microsoft Office applications: Word, Excel, Outlook, and PowerPoint.

• Capability to read, analyze, and interpret business documents, maintenance instructions, procedural manuals, and/or government regulations.

• Ability to handle multiple, repetitive tasks effectively.

• Basic familiarity with texting software or other relevant software for the position.

• Competence in interacting effectively with colleagues and the public.

• Fundamental knowledge of company operating systems.

• High school diploma, GED, or equivalent combination of education and/or experience in the service industry.

• 1–2 years of relevant experience as a dispatcher and/or customer service agent.

• Capacity to lift, carry, push, pull, or reposition up to 10 pounds occasionally.

• Ability to sit for extended periods while using computers, phones, and other office equipment.

• Capability to perform repetitive hand, wrist, and finger motions, including typing.

• Ability to communicate clearly and receive detailed oral information.

• Close visual acuity for detail-oriented tasks, data analysis, computer use, and reading.

🏝️ Benefits

• Benefits commence on Day 1 for full-time employees with no waiting period.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.

• 401(k) retirement plan with company-matching contributions.

• Paid vacation days and sick leave.

• Company-paid holidays and floating holidays.

• Opportunities for professional and personal development.

• Access to training and development programs.

• Tuition reimbursement available for full-time employees.

• Potential performance incentives offered.

• Health, safety, and flexibility are prioritized.

• Opportunities for career advancement and promotions from within.