Service Operations Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee operations for CorVel Ancillary Services, encompassing Intake, Medical Scheduling, and Vendor Services Coordination.

• Provide support and leadership in product and business development initiatives.

• Enhance service levels, foster team development, and promote staff retention.

• Manage production, quality, workflows, processes, and customer support effectively.

• Act as a Subject Matter Expert for CareIQ Intake, Scheduling, and Coordinating products.

• Track staffing, workload, productivity, and capacity across various service lines.

• Oversee multiple departments across different service lines.

• Implement and manage workflows in accordance with service-level agreements and best practices.

• Develop and assess team performance metrics.

• Offer internal and external customer support, resolve issues, provide product training, and assist with services.

• Lead recruitment, training, and development of team members.

• Coach and cultivate teams to achieve optimal performance.

• Evaluate departmental service, quality, and administrative outcomes; identify deficiencies and take corrective measures.

• Ensure that client-specific processes are sustainable and correctly executed.

• Collaborate with CareIQ leadership and cross-functional partners.

• Stay informed about jurisdictional regulations concerning ancillary care.

• Work alongside sales staff on product proposals and presentations.

• Facilitate service-operations discussions with corporate IT and Development for system maintenance and enhancements.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• A minimum of a Bachelor’s degree in business, healthcare, or a related field, accompanied by relevant experience.

• At least 5 years of previous management experience in healthcare services is mandatory.

• Strong proficiency in Microsoft Office applications is essential.

• Prior managerial experience in Ancillary Benefit Management or Utilization Management is preferred.

• A Master’s degree in business, healthcare, or a related field, along with experience, is preferred.

• Exceptional leadership and mentoring abilities.

• Capacity to deliver superior service to both internal and external stakeholders.

• Ability to establish trust and strong cross-functional relationships.

• Skills in project management and process improvement.

• Competence in prioritization, problem-solving, and change management.

• Ability to multitask in a dynamic and fast-paced environment.

• Excellent written and verbal communication skills.

🏝️ Benefits

• Medical (HDHP) with Pharmacy coverage.

• Dental insurance.

• Vision insurance.

• Long Term Disability coverage.

• Health Savings Account options.

• Flexible Spending Account options.

• Life Insurance.

• Accident Insurance.

• Critical Illness Insurance.

• Pre-paid Legal Insurance.

• Parking and Transit FSA accounts.

• 401K plan.

• ROTH 401K option.

• Paid time off.

• Career advancement opportunities.

• Remote work arrangement.

• Occasional travel for meetings and training.