Service Operations Analyst

This is a fully remote position, open to applicants in Maine.

📋 Description

• Review designated operational work queues and tasks to ensure timely and accurate completion of service-related activities.

• Investigate account, claim, payment, or workflow information to identify problems and determine suitable next steps.

• Prioritize tasks based on urgency, significance, and business impact.

• Communicate with internal stakeholders to provide updates, clarify issues, and facilitate resolution.

• Collaborate with cross-functional teams to eliminate workflow barriers and address operational challenges.

• Assess issues and propose practical solutions utilizing critical thinking and problem-solving abilities.

• Accurately document work, findings, and updates.

• Recognize recurring issues and opportunities for process enhancement.

• Independently manage assigned responsibilities while contributing to team objectives and service goals.

• Utilize AI tools, when accessible, to organize tasks, summarize issue trends, or draft routine communications while reviewing outcomes and retaining accountability for final decisions.

⛳️ Requirements

• Over 1 year of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related domain.

• Preferred relevant professional experience.

• Proficient oral and written communication skills.

• Strong interpersonal abilities.

• Excellent planning and organizational skills.

• Time management expertise and capability to prioritize tasks based on criticality.

• Critical thinking and problem-solving abilities.

• Capacity to work independently and collaboratively with cross-functional teams.

• Experience collaborating with cross-functional groups to achieve shared objectives.

• Flexibility and adaptability in response to changing priorities and business requirements.

• Ability to maintain accuracy in work requires meticulous attention to details.

🏝️ Benefits

• Health and financial benefits.

• Commuter support.

• Employee assistance programs.

• Tuition assistance.

• Employee resource groups.

• Collaborative workspaces.

• Flexible work arrangements and digital collaboration tools.

• Book clubs.

• External speakers.

• Hackathons.

• Learning-focused company culture.

• Engaged team support.

• Inclusive work environment.

• Annual discretionary bonus plan, where applicable.

• Variable compensation plan, where applicable.

• Equity plans, where applicable.