Service Operations Analyst

This is a fully remote position, open to applicants in Maine.

📋 Description

• Monitor assigned operational work queues and tasks to ensure timely and precise completion of service-related activities.

• Investigate account, claim, payment, or workflow details to pinpoint issues and determine appropriate next steps.

• Prioritize tasks based on urgency, significance, and business implications.

• Provide updates and clarify concerns with internal stakeholders.

• Work collaboratively with cross-functional teams to overcome workflow obstacles and resolve operational challenges.

• Assess issues and propose practical solutions through critical thinking and problem-solving techniques.

• Accurately document work, findings, and updates.

• Recognize recurring issues and opportunities for process enhancement.

• Independently manage assigned responsibilities while contributing to team objectives and service goals.

• Utilize AI tools, when available, to organize work, summarize issue trends, or draft routine communications, while reviewing outputs and maintaining accountability for final decisions.

⛳️ Requirements

• A minimum of 1 year of experience in healthcare operations, revenue cycle, claims, remittance, accounts receivable, service operations, or a related field.

• Relevant professional experience is preferred.

• Strong oral and written communication skills.

• Excellent interpersonal abilities.

• Robust planning and organizational skills.

• Effective time management skills with the ability to prioritize tasks based on criticality.

• Strong critical thinking and problem-solving capabilities.

• Ability to work both independently and collaboratively within cross-functional teams.

• Experience collaborating with cross-functional groups to attain common objectives.

• Flexibility and adaptability in response to evolving priorities and business needs.

• Capacity to maintain accuracy in work through meticulous attention to detail.

🏝️ Benefits

• Annual discretionary bonus plan (eligibility based on role).

• Variable compensation plan (eligibility based on role).

• Equity plans (eligibility based on role).

• Health and financial benefits.

• Commuter support.

• Employee assistance programs.

• Tuition assistance.

• Employee resource groups.

• Flexible work arrangements.

• Digital collaboration tools.

• Book clubs.

• External speakers.

• Hackathons.

• A learning-focused company culture.

• Supportive team engagement.

• An inclusive work environment.