Service Market Development Representative

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Generate leads and convert customers for the Epredia Service Business.

• Primarily contact customers via telephone, while also utilizing email, internet, and other technologies to enhance conversions for Service Contracts, Billable Service, and Spare Parts.

• Foster strong customer relationships and identify growth opportunities while meeting sales and profit objectives.

• Manage targeted customer calls, quote inquiries, product inquiries, and documentation needs.

• Drive service revenue, including billable services, lost contracts, and warranty conversions.

• Make informed decisions regarding contract and billable service offerings based on customer requirements.

• Collaborate with Field Service Engineers, Field Applications Specialists, and Field Service Managers.

• Conduct market research and negotiations to secure service revenue.

• Maintain a pipeline of opportunities to achieve or surpass revenue growth goals.

• Conduct sales calls and manage vendor relationships primarily through phone communication.

• Build and sustain relationships with purchasing decision-makers and end users.

• Analyze competitor and industry activities and integrate pertinent data into business strategies.

• Introduce new products and services.

• Assist with quoting, tenders, and legal documentation related to securing Service Business.

• Ensure accurate territory reporting, records, and files are maintained.

• Communicate customer concerns or potential issues to the supervisor.

• Utilize sales and field service teams for information, lead generation, and market insights.

⛳️ Requirements

• Preferred Bachelor's degree in Business, Life Sciences, Healthcare, Marketing, or a related field; equivalent combinations of education and experience will be considered.

• Over 5 years of experience in sales, business development, account management, customer success, or service sales.

• Experience in healthcare, medical device, diagnostics, laboratory, instrumentation, or service-related industries is preferred.

• Familiarity with CRM systems such as Salesforce or similar customer relationship management platforms.

• Proven ability to manage sales pipelines, opportunities, and revenue targets.

• Proficiency in MS Office and experience with CRM (Salesforce) is preferred.

• Must be available to work during EST hours.

• Willingness to travel to customer locations as necessary, up to 10% of the time.

• Candidate must reside in Michigan.

🏝️ Benefits

• Eligibility for an annual discretionary bonus.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401k plan.

• Holiday pay.

• Vacation time.