Service Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the Dallas–Fort Worth service area

• Serve as the local customer liaison and provide daily guidance for assigned team members

• Utilize knowledge of customer contracts to ensure all obligations are fulfilled

• Prioritize service requests, assign team members, and follow up on commitments

• Recruit and develop talent within the service team, including staffing and performance evaluation decisions

• Share responsibilities for on-call or service-call escalations

• Act as Site Leader and manage customer relationships at designated locations

• Guarantee service quality through regular customer interactions and structured quality assessments

• Accurately file expense, time, and service reports for direct reports

• Monitor and analyze financial performance in collaboration with MSD and/or ASL when necessary

• Maintain an approved parts inventory and oversee vendor service delivery processes as needed

• Keep up-to-date technical knowledge of standards for the safe and effective operation of medical equipment

• Train hospital personnel on equipment operation, diagnostics, effective usage, and repair when necessary

• Comply with Health and Human Services, Environmental Health and Safety, and other regulatory requirements

• Communicate and collaborate effectively with team members and colleagues

• Complete quality and compliance training

• Report any customer quality or compliance issues

• Accurately and promptly document work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other tasks

• Conduct one site safety inspection each month

• Ensure that testing equipment is tracked and calibrated on schedule

⛳️ Requirements

• Associate's or Bachelor's degree in a related field with 4+ years of experience in servicing medical equipment; OR equivalent military education with 4+ years of experience; OR High School Diploma/GED with 6+ years of experience in medical equipment servicing

• At least 4 years of experience as a Biomedical/Imaging Technician

• Two years of progressive leadership experience supervising and mentoring technical personnel and resolving customer relations issues

• Relevant experience in a customer service environment with knowledge of customer account coordination

• Experience handling financial and administrative responsibilities

• Exceptional communication and presentation skills, including the ability to convey technical issues clearly to customers

• Capability to analyze metrics and reports (SEDs)

• Proficient in electronic documentation using devices such as iPad and iPhone

• Familiarity with Microsoft Office Suite

• Willingness to travel beyond the assigned region

• Must possess and maintain a valid driver’s license

• Legal authorization to work in the United States is required

• GE HealthCare will not provide sponsorship for employment visas now or in the future

🏝️ Benefits

• Opportunities for professional development

• Engaging and challenging career paths

• Competitive salary and compensation packages

• Assistance with relocation provided

• Equal Opportunity Employer

• Drug screening (as applicable) is a condition of employment

• Potential customer vaccination mandates may apply to certain employees