Service Manager

This is a fully remote position, open to applicants in Louisiana, +1 more state.

📋 Description

• Serve as the local customer liaison and provide daily operational guidance for assigned staff.

• Guarantee customer satisfaction and uphold Service Excellence in accordance with contractual agreements.

• Prioritize service tasks, allocate personnel, and ensure follow-through on commitments.

• Recruit and nurture talent within the service team, including making staffing and performance decisions.

• Participate in on-call duties or manage service call escalations.

• Act as the Site Leader and maintain customer relationships at designated sites.

• Ensure service quality through regular customer interactions and structured quality assessments.

• Accurately document expenses, time, and service reports for direct reports.

• Monitor and evaluate financial performance in collaboration with MSD and/or ASL as required.

• Oversee approved parts inventory and manage vendor service delivery processes when necessary.

• Keep current on technical knowledge regarding safe and effective medical equipment standards.

• Train hospital staff on equipment operation, diagnostics, effective usage, and repairs as required.

• Comply with Health and Human Services, Environmental Health and Safety, and other regulatory standards.

• Effectively communicate and collaborate with teammates and colleagues.

⛳️ Requirements

• An Associate's or Bachelor's degree in a relevant field, coupled with 4+ years of experience in servicing medical equipment; OR equivalent military education alongside 4+ years of experience; OR a High School Diploma/GED with 6+ years of experience in servicing medical equipment.

• At least four years of experience as a Biomedical Technician.

• A minimum of two years in a progressive team leadership role, supervising and mentoring technical personnel while addressing customer relations challenges.

• Relevant experience in a customer service setting with a strong understanding of customer account management.

• Proven ability to manage financial and administrative responsibilities.

• Excellent communication and presentation abilities.

• Capability to articulate technical issues clearly to customers.

• Proficient in analyzing metrics and reports (SEDs).

• Skilled in electronic documentation utilizing technological devices such as iPads and iPhones.

• Familiarity with Microsoft Office.

• Willingness to travel outside the designated region.

• A valid driver's license must be maintained.

• Legally authorized to work in the United States.

• Successful completion of a drug screening may be required.

• No employment visa sponsorship is available now or in the future.

🏝️ Benefits

• Relocation assistance for candidates moving from out of state.

• Opportunities for professional development.

• Competitive salary packages.

• Engaging and challenging career paths.

• Positive work environment.

• Commitment to equal opportunity employment.

• Support for relocation provided.