Service Desk Agent, German and French

This is a fully remote position, open to applicants in Czechia.

📋 Description

• Deliver technical assistance and troubleshooting for computer hardware, software, mobile devices, and various technical tools and products.

• Precisely document user inquiries in the IT Service Management (ITSM) tool.

• Adhere to established processes and knowledge articles.

• Oversee the management of the ticket backlog.

• Consistently enhance service quality, including the creation of knowledge scripts and updates to training materials.

• Collaborate closely with on-site IT technicians.

⛳️ Requirements

• Language proficiency: Fluent in German and French; knowledge of additional languages is a plus.

• Advanced expertise in MS Office applications is preferable.

• Strong analytical and problem-solving abilities.

• Excellent communication skills.

• High level of accuracy and the ability to handle multiple tasks simultaneously.

• Self-sufficient and efficient work approach.

• Openness to following guidelines and best practices.

• Strong planning and organizational capabilities.

• A team-oriented mindset with a supportive attitude.

• Submission of a criminal record extract (certificate of good conduct) that has been issued within the last three months.

🏝️ Benefits

• A variety of activities, tasks, and projects to engage in.

• Flexible working arrangements.

• Vouchers for birthdays and weddings, along with a surprise gift for new parents.

• “Fishing for Friends” – our employee referral initiative.

• Opportunities for training and professional growth.

• A friendly and diverse work environment.

• Company-sponsored events.

• Competitive salary and a range of additional benefits.