Service Desk Agent

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to moderately complex inquiries by adhering to guidelines and exercising judgment based on related incidents and service requests.

• Provide assistance with hardware, software, client and COTS applications, network management, and user administration.

• Forward intricate issues to resolver teams or vendors for further action.

• Utilize problem-solving and analytical abilities to address challenging incidents.

• Assist L1 agents with daily inquiries regarding client incidents, requests, and questions.

⛳️ Requirements

• A High School Diploma or GED is required.

• Technical certification or an Associate Degree may be necessary.

• Typically, 1–2 years of experience in the relevant field is expected.

• Candidates must be eligible for any required U.S. Government authorizations for access to export-controlled commodities and technology.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Retirement savings plan with company match.

• Opportunities for professional development and training.

• Flexible work schedules and remote work options.