Service Coordinator, Customer Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Collect, verify, and organize all necessary information for each service job

• Collaborate with installation teams to gather any missing or updated details

• Reach out to manufacturers for warranty claim information and requirements

• Provide customers with prompt and accurate updates

• Ensure service jobs progress without delays or interruptions

• Monitor job progress and keep precise records

• Follow up until each job is completed accurately

• Contact field technicians to confirm job specifics

• Verify warranty coverage, part information, and claim requirements with manufacturers

• Update customer records and service notes accordingly

• Discuss timelines and expectations with customers

• Identify and swiftly resolve any missing information

• Handle multiple service jobs simultaneously

⛳️ Requirements

• A minimum of 1 year of experience in customer service, administration, or coordination (preferred)

• Excellent phone and communication skills

• Strong attention to detail and effective organizational skills

• Ability to manage multiple tasks at a fast pace

• A quiet, reliable home workspace with dependable internet connection

• Consistent availability during designated hours

• Availability from Monday to Friday, 10 a.m. to 4 p.m. (approximately 30 hours per week)

🏝️ Benefits

• 401(k)

• 401(k) matching

• Flexible scheduling

• Training and development opportunities

• Work from home with part-time, flexible hours

• Clear expectations and structured processes

• A genuine path to full-time employment as the role develops

• Opportunities for growth and advancement

• Healthcare benefits

• Paid Time Off (PTO)

• Paid holidays

• Team events

• Employee Purchase Discount Program

• DailyPay (access a portion of earned pay early, with a small fee)