Service Coordinator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Support Medicaid-qualifying individuals in securing long-term services and supports.

• Conduct in-person assessments to identify, evaluate, coordinate, and manage participants’ needs related to physical health, behavioral health, social services, and long-term services and support.

• Perform follow-up assessments via phone.

• Identify, coordinate, and assist participants in accessing LTSS, Covered Services, as well as non-covered medical, social, housing, educational, and other support services.

• Facilitate the participant-centered planning and service delivery process, ensuring proper implementation.

• Educate participants about necessary needs assessments, the PCSP process, service alternatives, and available service delivery options.

• Inform participants of their rights and provide assistance with complaints, grievances, and the DHS Fair Hearing processes.

• Gather participant preferences, strengths, and goals to guide the development of the PCSP.

• Conduct annual or as-required reevaluations of the level of care.

• Collaborate with participants to complete activities essential for maintaining eligibility.

⛳️ Requirements

• A Bachelor’s Degree in social work, psychology, or a related field is preferred.

• A minimum of 3 years of experience in social services or a related healthcare field may substitute for a Bachelor’s degree.

• Experience working with individuals requiring personal care services.

• Proficiency in conducting face-to-face visits in homes or nursing facilities focused on needs assessments and service delivery monitoring.

• Familiarity with the home and community-based service system and the processes for accessing and arranging services.

• Proven experience in maintaining regular contact and relationships with healthcare professionals, providing consistent and timely feedback on members' needs and requests.

• 1 to 3 years of case management experience.

• A valid and current driver’s license with a clean driving record for at least 6 months.

• Active auto insurance.

• Proficient in computer applications, particularly MS Office, with a focus on Excel.

• Access to high-speed internet.

• A dedicated home workspace that is distraction-free and compliant with HIPAA and Government regulations.

• Willingness to travel up to 75% within the community.

• Ability to travel to Chester, Bucks, Montgomery, Delaware, and Philadelphia counties in Pennsylvania.

• Available Monday through Friday, from 8:30 AM to 5:00 PM EST.

🏝️ Benefits

• A $3,000 sign-on bonus for eligible external candidates, disbursed in two installments after hiring.

• Reliable high-speed internet reimbursement for fully remote associates in states where service is mandated by contract, law, or regulation.

• Flexible work arrangements, including remote options and hybrid schedules.

• Competitive salary.

• Paid time off, encompassing holidays and volunteer opportunities.

• Health insurance coverage for you and your dependents starting on Day 1.

• 401(k) plan.

• Tuition reimbursement.