Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to customer inquiries via phone and email while evaluating their needs.

• Coordinate the scheduling of product installations and service appointments.

• Ensure complete documentation is provided by Service Technicians.

• Actively reach out to customers regarding additional services, product sales, and service options.

• Draft out-of-warranty communications to gauge interest in product or service enhancements.

• Record customer interactions and email exchanges in the CRM system, adhering to performance metrics.

• Keep product installation and warranty records updated in the relevant database.

• Assist with counter sales and support customers in the retail store with their product purchases.

• Finalize work orders after verifying pricing and sales details.

• Provide supplementary support to in-house sales and service teams.

• Support Technicians to ensure exceptional customer service delivery.

• Uphold a tidy and safe work and retail environment.

• Balance routine tasks with proactive customer engagement while managing competing priorities.

• Report to the Operations Manager and Corporate Dealers, engaging with employees, customers, and external vendors.

⛳️ Requirements

• A High School Diploma is mandatory; an associate degree is preferred.

• 3-5 years of experience in a customer service-focused role is required.

• Familiarity with Salesforce is preferred.

• Must exhibit professionalism, initiative, the ability to multitask, and thrive in a fast-paced environment.

• Strong work ethic, self-driven, goal-oriented, with superior organizational and time management capabilities.

• Ability to prioritize tasks effectively and adapt to changing priorities as necessary.

• Demonstrated customer-centric mindset and understanding of customer service principles.

• Comfortable with making cold calls and generating leads.

• Excellent interpersonal, written, grammar, and verbal communication abilities.

• Proficient in Microsoft Office Suite, particularly with Word and Excel.

• Dependable and possess high integrity.

• Knowledgeable about business, administrative, and clerical processes and systems.

• Must be authorized to work in the United States, as employment eligibility is verified for individuals hired in the U.S.

🏝️ Benefits

• Opportunities for growth in an encouraging environment.

• Equal Employment Opportunity employer.

• Employment authorization verification for individuals hired in the United States.