Service Contract Customer Support Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee adjustments to service contracts, which include credit and rebilling tasks, while ensuring accuracy and adherence to policies.

• Examine, resolve, and conclude disputed service contract invoices in accordance with service and finance protocols.

• Assist Service Inside Sales by addressing inquiries through email and delivering prompt contract-related information.

• Take ownership of the activation, upkeep, extension, and termination of service contracts.

• Refresh extended warranty commitments at the Point of Sale (POS).

• Guarantee precise contract execution, timely revenue recognition, and smooth support for Service Inside Sales and commercial stakeholders.

⛳️ Requirements

• A Bachelor’s degree in Business, Operations, Finance, or a related field, or equivalent professional experience.

• A minimum of 3+ years of experience in service contract administration, customer support, order management, or contract operations.

• Proficient knowledge of ERP systems, such as Oracle or similar, that facilitate service contracts, billing, and revenue processes.

• Previous experience in supporting service contracts, extended warranties, or maintenance agreements is advantageous.

• Experience collaborating with Service Inside Sales or commercial teams is beneficial.

• Familiarity with handling invoice disputes, credit processing, or rebilling activities is a plus.

🏝️ Benefits

• Health care program.

• Paid time off.

• Comprehensive, competitive benefit programs.