Service Cloud Developer

This is a fully remote position, open to applicants in Poland.

📋 Description

• Develop, tailor, and enhance Salesforce Service Cloud applications utilizing Apex, LWC, SOQL, and Salesforce Flow.

• Design and improve customer service workflows, encompassing case management, routing, escalation, and resolution processes.

• Create and sustain integrations between Salesforce and enterprise systems through REST/SOAP APIs, Platform Events, and Change Data Capture (CDC).

• Work closely with business and IT stakeholders to gather requirements and provide effective solutions.

• Ensure system performance, data integrity, security, testing, deployments, and continuous platform enhancements.

• Engage in technical design discussions.

• Contribute to the ongoing improvement of Salesforce architecture and the adoption of best practices.

• Deliver innovative customer service solutions and automate business workflows.

• Help shape the customer experience with scalable technology solutions.

⛳️ Requirements

• Over 5 years of practical Salesforce development experience, particularly with Salesforce Service Cloud.

• Strong proficiency in Apex, SOQL, LWC, and Salesforce Flow.

• Demonstrated experience in building and supporting integrations via REST/SOAP APIs.

• Thorough understanding of Service Cloud functionalities, including Case Management, Service Console, and workflow automation.

• Ability to convert business requirements into scalable, high-quality technical solutions.

• Excellent troubleshooting, communication, and stakeholder management abilities.

• Comfortable working independently in a global remote setting.

• Proficient in English.

• Available to work during U.S. Eastern Time business hours.

• Familiarity with Omni-Channel, Salesforce Knowledge, Entitlements, and SLA management.

• Knowledge of Sales Cloud and cross-cloud Salesforce integrations.

• Experience with SAP, Informatica, Platform Events, and Change Data Capture (CDC).

• Familiarity with Copado, Git, and Azure DevOps.

• Understanding of Salesforce security architecture, OAuth, and Connected Apps.

• Exposure to Agentforce, Einstein AI, or AI-driven customer service solutions.

• Salesforce certifications are considered a plus.

• Experience utilizing AI tools in daily workflows.

🏝️ Benefits

• Remote work environment.

• Opportunity to engage in impactful global Salesforce projects.

• Collaboration with international stakeholders.

• Professional exposure to enterprise applications and scalable technology solutions.