Service Center Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Accelerate the application process for Customer Service claims.

• Ensure accurate assignment of cases.

• Serve as a liaison for customers to help them find the right contact for addressing issues and inquiries.

• Allocate new claims to the suitable claims handler.

• Precisely input verbal and written application details into the claims management system.

• Reach out to customers via phone, written communication, and/or the claims system to discuss required documentation, timelines, and claim updates.

• Clearly and professionally communicate with customers about all facets of the claims process.

• Engage in and uphold a culture of quality service within the Customer Service Team.

• Contribute to the organization's quality initiatives.

• Execute additional responsibilities as assigned.

⛳️ Requirements

• High school diploma or GED is mandatory.

• Preferred: One (1) year of clerical or customer service experience or an equivalent mix of education and experience.

• Strong oral and written communication skills.

• Proficient in PC use, including Microsoft Office applications.

• Good customer service abilities.

• Solid organizational skills.

• Good interpersonal skills.

• Capability to thrive in a team-oriented environment.

• Must meet or surpass Performance Competencies.

• Regular attendance during scheduled work hours is essential.

🏝️ Benefits

• Balance between work and personal life.

• Reasonable accommodations when applicable and suitable.

• Equal Opportunity Employer.

• Drug-Free Workplace.