Service Center Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver comprehensive IT support for both clinical and administrative personnel.

• Maintain optimal availability of radiology systems.

• Identify and resolve intricate hardware, software, network, and clinical application challenges across various devices and peripherals.

• Prioritize and manage escalated or urgent incidents effectively.

• Work collaboratively with cross-functional IT teams.

• Assist operations during both scheduled and unexpected downtime following established protocols.

• Record and manage incidents using ServiceNow.

• Provide clear communication regarding updates and resolutions.

• Participate in process enhancement initiatives and knowledge documentation.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Systems, or a related discipline is preferred, or equivalent experience.

• Over 5 years of experience in healthcare IT, particularly in hardware and network support, is preferred.

• Familiarity with voice dictation systems such as PowerScribe or Fluency.

• Understanding of HIS/RIS, PACS, Voice Recognition systems, DICOM functionality, and radiology workflows.

• Excellent critical thinking, problem-solving, and customer service abilities.

• Advanced IT support experience for clinical and administrative staff.

🏝️ Benefits

• Competitive benefits package with tiered options; eligibility begins the month following hire.

• Regular compensation reviews.

• Opportunities for career advancement.

• Flexible remote work schedules.

• Generous paid time off plans and holidays.

• Potential for incentive and productivity programs.

• Options for health and wellness coverage.

• 401k benefits.

• Family planning benefits.

• Telehealth services.

• Great Place to Work certification.