Service Advocate III – FEP Contact

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer service and education to both plan members and providers.

• Address intricate inquiries regarding insurance claims and policies.

• Resolve issues while ensuring that customers comprehend products, services, and processes.

• Investigate questions and interpret policy provisions to formulate effective answers.

• Utilize computerized systems for tracking, gathering information, and troubleshooting.

• Recognize and implement opportunities for process enhancements.

• Carry out semi-routine tasks in accordance with established systems and procedures.

⛳️ Requirements

• 0-1 years of pertinent experience in a customer support capacity.

• High school diploma or GED.

• Capability to provide customer service and education to plan members and providers regarding insurance claims and policies.

• Competence in resolving customer issues and interpreting policy provisions.

• Proficiency in using computerized systems for tracking, information gathering, and troubleshooting.

• Skills in recognizing and implementing opportunities for process improvements.

• Availability to work Monday through Friday, from 8:30 am to 5:00 pm EST during training.

• Capability to work an 8-hour shift between 8:00 am and 6:00 pm EST after training.

🏝️ Benefits

• Medical, dental, vision, life, and global travel health insurance.

• Short- and long-term disability programs.

• Leave programs to accommodate personal circumstances.

• Retirement Savings Plan with employer matching.

• Paid time off.

• Volunteer time off.

• 10 holidays and 2 well-being days.

• Additional voluntary benefits.

• Comprehensive wellness program.

• Opportunities for incentive or commission-based compensation.

• Annual performance reviews with considerations for pay increases based on performance.