Senior Workforce Management Professional – Tactical

This is a fully remote position, open to applicants in United States.

📋 Description

• Execute short-range and intermediate staffing projections for Medicaid Utilization Management.

• Utilize real-time data, identify trends, and anticipate demand variations in forecasting.

• Manage and supervise scheduling, timekeeping, attendance lines, and absence management.

• Evaluate staffing needs within the organization and propose both immediate and long-term workforce strategies.

• Analyze talent and staffing requirements to align with departmental and segment objectives.

• Integrate organizational strategy and departmental connections into workforce decision-making.

• Work collaboratively with leadership and teams to implement operational processes and strategic initiatives.

• Make autonomous decisions regarding work methodologies and strategies.

• Address issues in uncertain or changing situations.

• Ensure workforce management practices adhere to relevant employment laws and internal policies.

• Track and report on workforce metrics.

• Modify planning and processes to enhance performance and employee engagement.

• Provide support for the Medicaid Inpatient and Outpatient Utilization Management segment.

⛳️ Requirements

• In-depth knowledge of Verint.

• Over 3 years of experience in Workforce Management.

• Proven experience collaborating with leadership.

• Strong proficiency in Microsoft Word, Excel, and PowerPoint.

• Exceptional written and verbal communication skills.

• Strong analytical, critical thinking, and problem-solving abilities.

• Capability to manage multiple tasks and deadlines while maintaining attention to detail.

• Availability to work Monday through Friday, from 8:30 AM to 6:00 PM Eastern Standard Time.

• Requirement to meet home internet standards of at least 25 Mbps download and 10 Mbps upload.

• Ability to work from a dedicated space free from interruptions to safeguard member PHI/HIPAA information.

• Preferred: Previous experience in a healthcare setting (call center or back office).

• Preferred: Bachelor’s degree.

• Preferred: Prior experience in Process or Project Management.

• Must adhere to U.S. federal and Puerto Rico employment regulations and Humana's internal policies.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company-recognized holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance.

• Remote work flexibility.

• Self-provided internet service support, subject to specified requirements.

• Occasional travel to Humana offices for training or meetings.