Senior Workforce Management Professional

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct short-term and mid-term forecasting for staffing requirements utilizing real-time data, usage trends, and expected demand changes.

• Oversee daily case assignments and manage inventory distribution.

• Analyze workload patterns, skill matching, process efficiency, and opportunities for workforce performance enhancement.

• Generate reports for Physician Leadership and Medical Directors, including metrics on productivity and handling times.

• Convert workforce data into actionable insights and recommendations for physician leadership.

• Manage scheduling and absence oversight while ensuring precision and adherence to policies.

• Evaluate organizational staffing needs and propose solutions for immediate and long-term workforce goals.

• Provide an analysis of talent and staffing requirements at both departmental and segment levels.

• Integrate organizational strategy and departmental goals into workforce decision-making.

• Collaborate with leadership and cross-departmental teams on operational execution and strategic initiatives.

• Make autonomous decisions and address issues in uncertain or changing situations with minimal oversight.

• Track and report essential workforce metrics, adjusting planning and processes to enhance performance and employee engagement.

• Identify opportunities to automate, refine, and optimize workforce management processes, reporting, and workflows.

• Evaluate workforce procedures and implement enhancements to improve efficiency, scalability, reporting accuracy, and the experience for leaders and team members.

• Initially prioritize operational workforce management tasks such as scheduling, case assignment, reporting, and workforce administration; progressively support workforce planning, operational analysis, and strategic decision-making as automation advances.

⛳️ Requirements

• Over 6 years of experience in Workforce Management, encompassing forecasting, inventory oversight, and tactical planning.

• Extensive experience with Verint Workforce Management software.

• Strong analytical and problem-solving capabilities, with the proficiency to leverage data for business decision-making.

• Advanced skills in Microsoft Office, particularly in Excel, PowerPoint, and Word.

• Exceptional communication and presentation abilities, including experience in sharing insights with senior leadership.

• Capacity to juggle multiple priorities in a fast-paced environment while maintaining meticulous attention to detail.

• Experience in supporting intricate healthcare operations, physician groups, or other highly skilled professional clinical teams.

• Proven track record in developing workforce management processes, enhancing operations, and making strategic recommendations.

• Comfort in dynamic environments and adaptability to evolving business needs.

• Enthusiasm for enhancing customer and member experiences.

• Demonstrated ability to work effectively in ambiguous situations where processes, workflows, and requirements may change over time.

• Preferred: Experience in healthcare utilization management, grievances and appeals, or other regulated healthcare settings.

• Preferred: Experience in implementing or enhancing workforce management technologies.

• Availability to work during operational hours from 7:00 AM to 7:00 PM Eastern Time, with shifts allocated within that timeframe.

• Minimum home internet speed of 25 Mbps download and 10 Mbps upload.

• A dedicated workspace free from interruptions to safeguard member PHI/HIPAA information.

• Compliance with U.S. federal and Puerto Rico employment regulations, as well as Humana’s internal policies.

🏝️ Benefits

• Bonus incentive plan based on individual and/or company performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability insurance.

• Long-term disability insurance.

• Life insurance.

• Personal wellness support.

• Smart healthcare decision-making support.

• Occasional travel to Humana offices may be necessary for training or meetings.