Senior UX Designer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Craft and refine user experiences across engineering platforms, enterprise technology solutions, and tools aimed at developers.

• Perform UX evaluations and offer suggestions to enhance usability, efficiency, and user adoption.

• Develop workflows, wireframes, prototypes, and experience concepts that streamline intricate technical processes.

• Conduct customer interviews, discovery sessions, journey mapping workshops, and service design activities.

• Examine Voice of Customer feedback, experience metrics, and user research findings to pinpoint areas for improvement.

• Convert customer insights into design recommendations and product upgrades.

• Collaborate with Product, Engineering, Customer Success, and UX stakeholders to prioritize improvements in user experience.

• Aid in implementation through design handoff, usability testing, and teamwork with delivery teams.

• Identify usability issues, friction points, and chances to enhance end-to-end user journeys.

• Contribute to experience strategy, governance, UX best practices, and the assessment of user experience success.

⛳️ Requirements

• Over 5 years of experience in UX design, product design, service design, or related fields.

• Proficient in designing complex enterprise applications, engineering tools, or platform products.

• Strong skills in UX research, usability testing, and customer-centered design.

• Experience in facilitating workshops, journey mapping sessions, or service design projects.

• Capability to synthesize customer feedback and convert insights into actionable recommendations.

• Excellent problem-solving abilities with a talent for simplifying complex workflows and user experiences.

• Ability to operate independently across various products, priorities, and stakeholder groups.

• Strong communication and collaboration skills with both technical and non-technical audiences.

• Capacity to balance strategic thinking with hands-on design execution in a dynamic environment.

• Familiarity with Developer Experience (DevEx) platforms and engineering productivity tools.

• Experience in supporting cloud, infrastructure, API, security, or developer platform products.

• Background in designing AI-assisted workflows, copilots, or intelligent user experiences.

• Experience collaborating with Customer Success, Voice of Customer, or Product Operations teams.

• Understanding of NPS, customer satisfaction, adoption metrics, and experience measurement frameworks.

• Experience utilizing Mural or similar facilitation and collaboration tools.

• Knowledge of service design methodologies and customer journey frameworks.

• Interest in emerging technologies, AI-enabled development tools, and design-to-code workflows.

• Successful completion of a background check.

• Reliable internet connection with minimum speeds of 50 MB download and 5 MB upload.

• A dedicated, private workspace free from distractions, with suitable desk and seating arrangements when working from home.

🏝️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly connectivity reimbursement to assist with internet costs.