Head of Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and convey a distinct design vision for Elation’s clinically-focused product experience.

• Guide and develop an AI-driven Design organization and its operational framework.

• Create a high-performing Design team, encompassing roles, operating rhythms, career paths, recruitment, and employee retention.

• Collaborate with Product, Engineering, and executive leadership to strategize product experience and roadmap.

• Enhance quality across research, service design, product strategy, interaction design, visual design, content, accessibility, and customer empowerment.

• Fortify design systems, principles, patterns, documentation, research methodologies, reusable frameworks, and a culture of design review.

• Integrate thorough user research through co-design, workflow observation, and both qualitative and quantitative insights.

• Provide clarity in uncertain situations and articulate trade-offs transparently.

• Guarantee that design intentions endure through implementation, resulting in a final experience that is dependable, coherent, accessible, and user-friendly.

• Cultivate designers to become leaders and contributors to product direction.

• Advocate for customers and Design within senior leadership, prioritization, launch, and company-wide quality discussions.

• Report directly to the Chief Product Officer and act as a senior voice in Product Development.

⛳️ Requirements

• Extensive experience in leading product design within a complex, multi-surface, or highly regulated setting.

• Background in healthcare, health technology, enterprise SaaS, or similar fields where trust and workflow quality are critical is particularly advantageous.

• Proven history of building, scaling, or significantly enhancing a design organization, including recruitment, coaching, organizational design, and talent development.

• Strong product judgment with the capability to link design choices to customer outcomes, business strategy, and technical realities.

• Experience in effectively partnering with Product and Engineering leaders and influencing decisions beyond the Design function.

• Comprehensive knowledge across research, service design, information architecture, interaction design, visual design, systems thinking, and design operations.

• A well-defined perspective on design quality, paired with humility and communication skills to collaboratively develop that perspective with others.

• Ability to simplify complex systems while maintaining essential nuances and usability.

• Proven commitment to customer-centered, evidence-informed decision-making.

• Exceptional communication and storytelling abilities tailored for executives, cross-functional partners, and designers of all levels.

• Ability to thrive in ambiguity, create structure, and make informed decisions without complete information.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits including medical, dental, and vision coverage.

• Generous paid time off policy.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.